Task Update Using Project Server vrs Project Web Access

[Darrell]

I understand that the preferred method of managing task updates is to open
the schedule from Project Pro and not to use the link in Project Web Access.
If this is the case can someone jot down a step by step process, with actions
and expected results for each action. I had a PM do an update in the manner
shown below and the schedule came back blank. I did not get to see this and I
do not know if switching to another view would have refreshed the screen and
provided the information but I want to make sure I understand the preferred
process before moving forward to work with this PM.

1. Opened project from projserv.
2. Dialog of pending updates displayed.
3. Selected review of update schedule impact.
4. Closed preview.
5. Selected update.
6. Result display of update screen with no pending updates.
7. Closed update screen.
8. Project displayed was a blank schedule.

Darrell

 

[Dale Howard [MVP]]

Darrell --

You have the process right. I think you need to sit with the PM in question
to see what is happening. Also, when you say the "schedule came back
blank," I have absolutely no idea what you mean. Do you mean all of the
tasks are GONE? Or do you mean that no updates were applied? If you mean
the latter, have you applied SP1 to WSS, Project Server 2007, and Project
Professional 2007 for all users? Let us know.

 

[Darrell]

Dale,

Thanks for the reply. I have since learned that this PM was working remotely
and was probably experiencing a systems issue on his end and not an issue
from the server. By blank I meant the schedule came back without any data,
like a new schedule. I performed several update cycles and was not able to
recreate this PM’s experience so I am gong to log this one under the
“Operator Error†category for now since the PM would not confirm whether or
not he had attempted a system reboot on his end to eliminate that possibility
<grin>.

Darrell