Tasks marked as completed show up again

[Francis]

I have a user who, when she deletes or marks a Task compltee, it shows up
again in the list of Active tasks(That's how we have the View set). I changed
the view a couple of times and actually got the items NOT to appear, however
after a few minutes, they re-appear as Not Started. Ran the Office Diagnostic
and it came back OK.

She creates most of her Tasks by right-clicking an email and moving it to
Tasks. I had success with one task after deleting the email messgae within
the task, then marking the task as complete. That seems like a lot of extra
work and not something you'd want to do if you wanted to refer back to the
original email.

 

[Judy Gleeson \(MVP Outlook\)]

What version are you running?

Where does the Task "show up again", please be specific!

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here: www.judygleeson.com
Canberra, Australia

 

[Francis]

Outlook 2007 (12.0.6023.5000).

The tasks re-appear in her list of Tasks, even if the View is set to "Active
Tasks". ANd they show up as Not Started.

 

[Judy Gleeson \(MVP Outlook\)]

Are you looking at the Calendar Folder?

Does the icon shows these as Tasks or flagged Emails?

Was it ever working the way you are expecting it to in 2007?

You could try running the command line switch to reset the view.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here: www.judygleeson.com
Canberra, Australia

 

[Francis]

It started to fail after we migrated the user's mailbox to a Microsoft-hosted
server.
What's the command line switch? outlook.exe /cleanfreebusy?

 

[Judy Gleeson \(MVP Outlook\)]

Could you answer the questions I posed please? I am not prepared to keep
helping when you ignore my efforts to diagnose the problem.

Here are some tips about how to post questions:
http://support.microsoft.com/?id=555375

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here: www.judygleeson.com
Canberra, Australia