S
stormfrog
Hi,
I work as a support technican and lately we have been having som real wierd
issues with temp files crashing Word or blocking other users from accessing
the documents. I dont even know where to start with this. Word can be very
confusing when you have to down into its technical issues.
Quick Description:
Temporary word files are left on the server blocking other users from
access. When these files are access by other user (or the same user
repeatedly) the document might open as read-only, Word might crash.
The Situation:
The company has constructed an Access DB that works as a document managing
system. The documents are handled in hierarchies and basic operations on the
files are allowed. Like “Open Documentâ€. In this manner the word documents
are opened by the Access DB. The network is a Windows 2003 domain server and
users work from the server where all documents are stored.
Error Description:
When a document is opened on the server through the Access DB temp files
are created on the server in the same folder as the Word document in
question. Temp files are also created in a local folder on the users own
local machine: etc “C:\Documents and Settings\{username}.VIRANATIVE\Local
Settings\Tempâ€.
The temporary files created can be removed but even with all temp files
purged on both clients and server this does not help the case. In the list of
users/owners on the Properties tab on the temp files there is an entry named:
“Account Unknown: 5-1-5-21-23-632545-399474178-2040250562-1239â€. Other users
listed in the security tab is Administrators, SYSTEM, the group of the users
with access to the document and also the user names of the users with access
to the file.
We have tried full reinstall of clients computers, updating Office, purging
profiles of all temporary data. Both on local computers and serverside.
If the user manually opens the file on the server none of these issues
occur. One of the DB users has never had any problem, two others have issues
all the time.
We have had issues with this for a long time so if you could assist us with
this that would be of tremendous help!
I work as a support technican and lately we have been having som real wierd
issues with temp files crashing Word or blocking other users from accessing
the documents. I dont even know where to start with this. Word can be very
confusing when you have to down into its technical issues.
Quick Description:
Temporary word files are left on the server blocking other users from
access. When these files are access by other user (or the same user
repeatedly) the document might open as read-only, Word might crash.
The Situation:
The company has constructed an Access DB that works as a document managing
system. The documents are handled in hierarchies and basic operations on the
files are allowed. Like “Open Documentâ€. In this manner the word documents
are opened by the Access DB. The network is a Windows 2003 domain server and
users work from the server where all documents are stored.
Error Description:
When a document is opened on the server through the Access DB temp files
are created on the server in the same folder as the Word document in
question. Temp files are also created in a local folder on the users own
local machine: etc “C:\Documents and Settings\{username}.VIRANATIVE\Local
Settings\Tempâ€.
The temporary files created can be removed but even with all temp files
purged on both clients and server this does not help the case. In the list of
users/owners on the Properties tab on the temp files there is an entry named:
“Account Unknown: 5-1-5-21-23-632545-399474178-2040250562-1239â€. Other users
listed in the security tab is Administrators, SYSTEM, the group of the users
with access to the document and also the user names of the users with access
to the file.
We have tried full reinstall of clients computers, updating Office, purging
profiles of all temporary data. Both on local computers and serverside.
If the user manually opens the file on the server none of these issues
occur. One of the DB users has never had any problem, two others have issues
all the time.
We have had issues with this for a long time so if you could assist us with
this that would be of tremendous help!