Template and Compatibility Checker problem

[tom]

When I open a Word doc sent via email from a PC running
Win2000/Word2000 the document opens fine and is properly formatted
using Word X.

But when I open the same file in Word 2004 the document is not
formatted correctly. The Toolbox flashes red and I get a
compapatibility report error message: "Word cannot find the template
attached to this document. To update the link to the template,
C:\Documents and Settings\John Doe\Application
Data\Microsoft\Templates\BBBB report.dot open with Templates and
Add-ins dialogue box".

Anybody else see this?

 

[matt neuburg]

When I open a Word doc sent via email from a PC running
Win2000/Word2000 the document opens fine and is properly formatted
using Word X.

But when I open the same file in Word 2004 the document is not
formatted correctly. The Toolbox flashes red and I get a
compapatibility report error message: "Word cannot find the template
attached to this document. To update the link to the template,
C:\Documents and Settings\John Doe\Application
Data\Microsoft\Templates\BBBB report.dot open with Templates and
Add-ins dialogue box".

Anybody else see this?

I'm not sure what you think the problem is. Word is asking you where the
template is. Tell it. m.

 

[tom]

I'm not sure what you think the problem is. Word is asking you where the
template is. Tell it. m.

The problem is that the template is on a customers pc 2500 miles away
and only available via email. As a consultant it's tough to ask a PC
customer to send a template everytime you want to look at a file they
are giving you. Further this does not happen with the previous
version of Word - so there is something amiss in the 2004 version -
unless there is some setting somewhere.