template problem

[H]

Hi,

I've seen a problem whereby whenever a user creates a new email message, or
replies to an existing one, all of their text is underlined.

I identified this as being due to the normal.dot template. I edited
normal.dot so that underline isn't selected and saved. This fixed the
problem with replying to emails, however they still have the problem when
composing new emails?!?!?

FYI when opening a new word document, underline is off.

Anyone know how to fix this?

Cheers,

H

 

[Roady [MVP]]

Which version of Outlook are we talking about here?
Verified the Font settings in Outlook already?
Instead of trying to fix normal.dot, simply rename it to .old and try again.