Template text not visible in Word 2003 Windovs

[sonomats]

Version: 2008 Operating System: Mac OS X 10.4 (Tiger) Processor: Power PC I have created my own template with company logo at the top and the "fine print" at the bottom.
The problem is that non of this is visible when reading the document (saved as .doc)with Word 2003.

It is vital that my costumers get the information in the fine print section.

There must be a way to make this work. Anyone know how?

 

[CyberTaz]

My first guess is that the 2003 program is set to hide WHITE SPACE. See this
article to see if it provides a correction to the problem:

http://sbarnhill.mvps.org/WordFAQs/WhiteSpace.htm

If not you'll need to supply more specific details about your exact update
level of Office as well as a complete description of how your document is
constructed. There's no inherent reason for Header/Footer content to not
display regardless of which version of Word opens the file.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[sonomats]

Hi Bob!
Thank you very much for your replay. I have not yet been able to test the "WHITE SPACE" idea.

My Word 2008 update level is 12.2.1

I start with an empty document (New Document). I choose header and insert my comapny logo (Grayscale .eps)in the header. Then I write my fine print in the footer.
After that I save as "Template". (Both .dotx and .dot) Saving it in "My Templates" folder. Neither work.

I also tried to do the above on a Vista machine using Word 2007 and transfered the template document to my mac. No luck though.

Any further ideas?

 

[sonomats]

Oh... I forgot. The text that is not visible (header and footer) when wieving is visible when printing the document.

Got even stranger?

I have now tried to set "Hide white space" to off, the problem persists.

I'm getting more and more frustrated here. Such a basic function. I must be doing something wrong, some simple step I have forgotten. But what?

 

[CyberTaz]

Well, for one thing you are several updates behind... Office is now at
12.2.3, so that's the first thing to address. Whether that will cure the
problem I can't say, but it should still be done.

The situation as you're reporting it is quite unusual & in order to get a
handle on it I need to ask you to be excruciatingly specific about each &
every exact step from beginning to end. I.E., "I choose header" isn't
explicit -- choose it from where? How?.

What viewing mode are you in? Publishing Layout, Print Layout?

Is it just the Footer, just the Header or *both* that don't show up? Are you
opening the template file or creating new documents based on the template?
If you create a new file from the template does the content show up in it?
Is the text in a Text Box or typed into the Header/Footer directly?

Please understand that we know nothing more about the circumstances than
what you tell us, so the less you elaborate & more vague your description
the less able anyone is to fill in the missing pieces Phrases like
"Neither work" or "No luck" divulge nothing. What *is* the result is just as
important as what *isn't*, so include as much detail as you can.

--
Regards |:>)
Bob Jones
[MVP] Office:Mac

Hi Bob!
Thank you very much for your replay. I have not yet been able to test the
"WHITE SPACE" idea.

My Word 2008 update level is 12.2.1

I start with an empty document (New Document). I choose header and insert my
comapny logo (Grayscale .eps)in the header. Then I write my fine print in
the footer.
After that I save as "Template". (Both .dotx and .dot) Saving it in "My
Templates" folder. Neither work.

I also tried to do the above on a Vista machine using Word 2007 and
transfered the template document to my mac. No luck though.

Any further ideas?

 

[sonomats]

Hi! I understand and I will try to be as exact as possible. I may have trouble sometimes finding the right english term, my Word is the swedish version.
I have now update level 12.2.3.

1: I open a "New empty document". It opens in "Print View"

2: I choose "Header and footer" from "View Menu"and click to place the cursor in the header. I then choose "Image" -> "From file" from "Insert Menu". I then chose my company logo "sonotech-logo-gs.eps". Grabbing right hand lower corner handle and making the image a little bit smaller.

3: I click in footer area to write the fine print in the footer. Then I mark the text in the footer making it larger (16p) and change the font to Gill Sans, both from "Format Palette.

4: Now the document is ready to be saved as a template. I go to "Save as..." and choose "Word 97-2004-template" (.dot), naming the file "Manusmall5". Saving it in "My Templates"

5: I then open the template from "Project Gallery" -> "My Templates" in File Menu. It opens in "Print View".

6: I write the script in the area below the header and above the footer using Gill Sans 16p.

7: Last I save the document using "Save as..." in the format: "Word 97-2004-document (.doc)". Saving it in a subfolder to "Documents" in the "Macintosh HD"

8: Then I attach the document to a mail and send it with "Entourage" to my costumer.

9: When opened by costumer with Word 2003 it doesn't automatically open in "Print View".(Possibly other versions as well, I haven't been able to test other versions but Word 2007 on a Vista machine, where it seems to work fine).

I hope there is enough info for you to work out my problem. Thank you.

 

[CyberTaz]

OK, this helps quite a bit ‹ but I'm still guessing as to what view it
*does* open in or how/if it does appear for the 2003 user It sounds to
me like there are either or both of two issues ‹ both on that end.

First, though, I'm not sure why you're saving your template in the old
format. Even though it's a .dot the new files it generates will be saved as
..docx format unless you specify otherwise when you save them.

That point having been made, the 2003 recipient is probably opening the
attachment directly from the email message rather than saving to the HD
first. The 'document' is most likely opening in Reading Layout View because
of that plus an Options setting to enable it in their copy of Word.

The other possible factor is that the copy of 2003 is not fully updated
and/or does not have the necessary conversion filters for OXML files.

There really isn't anything you can do to regulate how that user maintains
their installation of Office. If the recipient is not expected to edit the
document I'd suggest sending a PDF rather than a Word file. That should
completely obviate the problem.

HTH |:>)
Bob Jones
[MVP] Office:Mac