text disappears when scrolling through Word document

[corister]

I'm using Word 2002 on a Windows 2000 Pro system. When I scroll through a
document of several pages, lines of text that should appear at the bottom of
the page jump to the next page, or lines that should be at the top of a page
jump back to the page before, or (and this is the most frequent), lines
disappear completely. I can see the lines if I insert a manual line break, so
I know that they have not been erased. This problem was identified in
Microsoft Article 827488, where it said that it could be fixed by downloading
a "hot fix" to SP3. I have installed SP4 and the problem still occurs:
should I therefore download this "hot patch" to SP3?

 

[TF]

Nope. SP4 includes all the fixes in SP3. Have you checked to see that you
have the latest graphics and printer drivers installed?



: I'm using Word 2002 on a Windows 2000 Pro system. When I scroll through a
: document of several pages, lines of text that should appear at the bottom
of
: the page jump to the next page, or lines that should be at the top of a
page
: jump back to the page before, or (and this is the most frequent), lines
: disappear completely. I can see the lines if I insert a manual line break,
so
: I know that they have not been erased. This problem was identified in
: Microsoft Article 827488, where it said that it could be fixed by
downloading
: a "hot fix" to SP3. I have installed SP4 and the problem still occurs:
: should I therefore download this "hot patch" to SP3?

 

[corister]

I haven't done that ... can you tell me how?

 

[TF]

The basics are:

1. Right-click on My Computer and select MANAGE
2. Select Device Manager tab and then Display Adapter. This will tell you
which graphics card you have ands the version of driver.
3. Use Start, Printers and Fazes and listed will be the printer you have
connected.
4. Go tot he Internet support sites for the manufacturers of the card and
printer and select the appropriate drivers for your equipment and Operating
System.
5. Download the drivers and save them to your drive.
6. Install the drivers.

Terry


:I haven't done that ... can you tell me how?
:
: "TF" wrote:
:
: > Nope. SP4 includes all the fixes in SP3. Have you checked to see that
you
: > have the latest graphics and printer drivers installed?
: >
: > --
: > Terry Farrell - Word MVP
:
: >
: > : > : I'm using Word 2002 on a Windows 2000 Pro system. When I scroll
through a
: > : document of several pages, lines of text that should appear at the
bottom
: > of
: > : the page jump to the next page, or lines that should be at the top of
a
: > page
: > : jump back to the page before, or (and this is the most frequent),
lines
: > : disappear completely. I can see the lines if I insert a manual line
break,
: > so
: > : I know that they have not been erased. This problem was identified in
: > : Microsoft Article 827488, where it said that it could be fixed by
: > downloading
: > : a "hot fix" to SP3. I have installed SP4 and the problem still
occurs:
: > : should I therefore download this "hot patch" to SP3?
: >
: >
: >

 

[corister]

I downloaded what I could from my printer's manufacturer's site; it appears
that my graphic card (Intel 810) is no longer supported. My computer's four
years old, ancient by today's standards I guess! Now I'll just have to wait
to see if the problem goes away. Thanks for your input.

 

[TF]

Go to Intel.com and download the 810 graphics driver direct from them.

Terry

:I downloaded what I could from my printer's manufacturer's site; it appears
: that my graphic card (Intel 810) is no longer supported. My computer's
four
: years old, ancient by today's standards I guess! Now I'll just have to
wait
: to see if the problem goes away. Thanks for your input.
:
: "TF" wrote:
:
: > The basics are:
: >
: > 1. Right-click on My Computer and select MANAGE
: > 2. Select Device Manager tab and then Display Adapter. This will tell
you
: > which graphics card you have ands the version of driver.
: > 3. Use Start, Printers and Fazes and listed will be the printer you have
: > connected.
: > 4. Go tot he Internet support sites for the manufacturers of the card
and
: > printer and select the appropriate drivers for your equipment and
Operating
: > System.
: > 5. Download the drivers and save them to your drive.
: > 6. Install the drivers.
: >
: > Terry
: >
: >
: > : > :I haven't done that ... can you tell me how?
: > :
: > : "TF" wrote:
: > :
: > : > Nope. SP4 includes all the fixes in SP3. Have you checked to see
that
: > you
: > : > have the latest graphics and printer drivers installed?
: > : >
: > : > --
: > : > Terry Farrell - Word MVP
: > :
: > : >
: > : > : > : > : I'm using Word 2002 on a Windows 2000 Pro system. When I scroll
: > through a
: > : > : document of several pages, lines of text that should appear at the
: > bottom
: > : > of
: > : > : the page jump to the next page, or lines that should be at the top
of
: > a
: > : > page
: > : > : jump back to the page before, or (and this is the most frequent),
: > lines
: > : > : disappear completely. I can see the lines if I insert a manual
line
: > break,
: > : > so
: > : > : I know that they have not been erased. This problem was identified
in
: > : > : Microsoft Article 827488, where it said that it could be fixed by
: > : > downloading
: > : > : a "hot fix" to SP3. I have installed SP4 and the problem still
: > occurs:
: > : > : should I therefore download this "hot patch" to SP3?
: > : >
: > : >
: > : >
: >
: >
: >

 

[corister]

That's what I tried -- no such driver on that web site.

 

[TF]

So what's this for?
http://downloadfinder.intel.com/scripts-df/Product_Filter.asp?ProductID=798

Terry


: That's what I tried -- no such driver on that web site.
:
: "TF" wrote:
:
: > Go to Intel.com and download the 810 graphics driver direct from them.
: >
: > Terry
: >
: > : > :I downloaded what I could from my printer's manufacturer's site; it
appears
: > : that my graphic card (Intel 810) is no longer supported. My computer's
: > four
: > : years old, ancient by today's standards I guess! Now I'll just have
to
: > wait
: > : to see if the problem goes away. Thanks for your input.
: > :
: > : "TF" wrote:
: > :
: > : > The basics are:
: > : >
: > : > 1. Right-click on My Computer and select MANAGE
: > : > 2. Select Device Manager tab and then Display Adapter. This will
tell
: > you
: > : > which graphics card you have ands the version of driver.
: > : > 3. Use Start, Printers and Fazes and listed will be the printer you
have
: > : > connected.
: > : > 4. Go tot he Internet support sites for the manufacturers of the
card
: > and
: > : > printer and select the appropriate drivers for your equipment and
: > Operating
: > : > System.
: > : > 5. Download the drivers and save them to your drive.
: > : > 6. Install the drivers.
: > : >
: > : > Terry
: > : >
: > : >
: > : > : > : > :I haven't done that ... can you tell me how?
: > : > :
: > : > : "TF" wrote:
: > : > :
: > : > : > Nope. SP4 includes all the fixes in SP3. Have you checked to see
: > that
: > : > you
: > : > : > have the latest graphics and printer drivers installed?
: > : > : >
: > : > : > --
: > : > : > Terry Farrell - Word MVP
: > : > :
: > : > : >
: > : > : > : > : > : > : I'm using Word 2002 on a Windows 2000 Pro system. When I
scroll
: > : > through a
: > : > : > : document of several pages, lines of text that should appear at
the
: > : > bottom
: > : > : > of
: > : > : > : the page jump to the next page, or lines that should be at the
top
: > of
: > : > a
: > : > : > page
: > : > : > : jump back to the page before, or (and this is the most
frequent),
: > : > lines
: > : > : > : disappear completely. I can see the lines if I insert a manual
: > line
: > : > break,
: > : > : > so
: > : > : > : I know that they have not been erased. This problem was
identified
: > in
: > : > : > : Microsoft Article 827488, where it said that it could be fixed
by
: > : > : > downloading
: > : > : > : a "hot fix" to SP3. I have installed SP4 and the problem
still
: > : > occurs:
: > : > : > : should I therefore download this "hot patch" to SP3?
: > : > : >
: > : > : >
: > : > : >
: > : >
: > : >
: > : >
: >
: >
: >

 

[corister]

I did get as far as that page in my attempt to follow your advice but
(wrongly) assumed that "82810" did not include "810". It's not exactly
obvious, is it? I also was misled by a statement elsewhere on Intel's
website saying that they would no longer provide any future software updates
for 810.

Anyway, this time I clicked on the tiny words "additional downloads" and
found that the next screen shows a driver for the 810 chipset. I shall try
downloading it to see if my problem disappears. So thanks for the friendly
advice.