Text does not quote when replying or forwarding message

[Kent Meyer]

The big boss of my company is having a problem with a single message.
Normally this would not be an issue but since it is the big boss, here
goes....

The user sent out an email and received a reply to his message with his
original message quoted. Now when the administrator goes to reply or forward
this message it will show the header information for the reply but not the
message. The administrators original message is shown though. Basically this
is what is shown:


--------------------------------------------------------------------------------

From: Other Person [mailto[email protected]]
Sent: Tuesday, April 17, 2007 7:17 PM
To: Administrator
Subject: RE: This is a message






--------------------------------------------------------------------------------

From: Administrator [mailto:[email protected]]
Sent: Tuesday, April 17, 2007 7:17 PM
To: Other Person
Subject: This is a message



This would have been the administrator's original message.









The replied message displays fine in Outlook and it is regular plain text. I
can highlight, copy, and paste this text into another message or document
without any problem. It just does not disply when replied to or forwarded.



I have tried formatting themessage as HTML, rich text, plain text and
nothing changes. The text is not the wrong color either as there is nothing
even there to highlight after it has been forwarded. It just drops the text
completely from the replied message even though the original message still
exists.



Has anyone seen this before or know what is causing it?



Thanks!

 

[Brian Tillman]

The user sent out an email and received a reply to his message with
his original message quoted. Now when the administrator goes to reply
or forward this message it will show the header information for the
reply but not the message. The administrators original message is
shown though. Basically this is what is shown:

This is usually caused by a scanner of some kind (antivirus or -spam)
scanning incoming or outgoing mail and removing content incorrectly. Make
sure you're not scanning incoming or outgoing mail.

 

[Kent Meyer]

The message comes in just fine. The problem only occurs when he tries to
forward or reply to the message. If a virus scanner was causing the problem
it should affect the original message as it came into the users mailbox????
Also, the text of the message is in the original reply and can be selected
and copied. It just doesn't forward with the message.