That pesky SBCMSYNC.DLL error...

[wolfspecter13]

I have read several requests for help here (and on other blogs, throug
normal web searches, support.microsoft.com, etc.) about this error.
have tried absolutely every suggestion - none of them fit, mostly du
to the absence of the add-ins listed as the perpetrator(s) or n
extend.dat file...

I got a new PC, OS-XP Media Center. I uninstalled things I wanted t
replace w/my usual apps - took off Works 8.0 and loaded my slightl
older Works suite with the Street/Map app. Also removed trial Offfic
2003 and installed my Office XP Pro and also Publisher 2002. Added
couple of other apps I use for business. I then used FAST to loa
settings, My Documents, etc. on the new PC from my laptop, operatin
under XP Home. I made sure I used the FAST required for XPMC t
initiate the process. I have a modest LAN set up here, so that's ho
everything moved from A to B.

I have been getting 2 startup errors - the Excel error (acclink.xla)
think I fixed. This Outlook error pops up twice every time I start th
app, then Outlook goes merrily about its business as if nothin
happened. I can live with it if need be, but I would rather never se
it again.

There is no extend.dat file anywhere on this new PC. There is no smal
business or sync add-in anywhere, either, and I have looked in ever
folder I can think of based upon this error (I tried to paste the imag
of the pop-up here but could not):

'C:\DOCUMENTS AND SETTINGS\OWNER.YOUR-DC3E0B8F38\APPLICATIO
DATA\MICROSOFT\ADDINS\C:\PROGRAM FILES\MICROSOF
OFFICE\OFFICE\SBCMSYNC.DLL' IS NOT A VALID OFFICE ADD-IN

This is exactly what pops up - I cannot figure out how that "C:\Progra
Files\..." got embedded in the middle of what seems to start out as
normal pathname, but - that is what I have.

If any of you can offer me advice, I would dearly love to hear fro
you.

Thanks so much for the most excellent resource you maintain here

 

[Roady [MVP]]

That happens when you use FAST and when the software installed on both the
PCs isn't the same. Extend.dat sure is on your system. Make sure you include
hidden files/folders in your search. Otherwise use OutlookTools (free) to
locate the folder. The "local Outlook data" path will take you directly to
the right location;
http://www.howto-outlook.com/products/outlooktools.htm

 

[wolfspecter13]

Robert, thank you so very much for your advice. I did as you said - sur
enough, there was a hidden folder I could not see until I checked tha
option. Only one file found - I did change the name of it - had alread
closed Outlook beforehand. After renaming it, I opened Outlook - thre
times.

Same rotten error messages.

I printed off the rather lengthy instructions
(http://support.microsoft.com/default.aspx?scid=kb;en-us;235009)
where this procedure was recommended (I stupidly did not check "hidde
files" before). I will read what they say to do after this step fails
because it is the only one that I could not try earlier.

I will update this thread again after I find the next step (if there i
one), or that I am once again stumped.

Your second suggestion was to help me find extend.dat, yes?

Onward ...

LBR

 

[wolfspecter13]

I do not have SBCM on this machine - so the remainder of the tech advic
I printed off does not seem to apply here.

I am wondering if the problem here is that "C:\Program Files\...
embedded in the middle of the pathname I see in the error message.

'C:\DOCUMENTS AND SETTINGS\OWNER.YOUR-DC3E0B8F38\APPLICATION

DATA\MICROSOFT\ADDINS\*_C:\PROGRAM_FILES\_*MICROSOFT
OFFICE\OFFICE\SBCMSYNC.DLL'

I have never seen a pathname like that before. Is it possible tha
something got screwed up in the registry when I did FAST and th
pathnames from the old laptop and this new machine accidentally go
crossed?

Any comments welcome.

LBR