the application microsoft (word, excel andpowerpoint) quit unexpectedly

[pebbles29]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

was told to update office to 12.2.1 and followed the steps given on entourage.

however, i still face the same problems. word, excel and powerpoint will not open.

the reports reads:

Process: Microsoft Excel [158]
Path: /Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
Identifier: com.microsoft.Excel
Version: ??? (???)
Build Info: Unknown-90515~0
Code Type: X86 (Native)
Parent Process: launchd [62]

Interval Since Last Report: 441 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 0 sec
Per-App Crashes Since Last Report: 2

Date/Time: 2009-08-29 12:30:01.253 +0100
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: BAD7D635-487C-42E5-B237-A53EBA180A3E

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/Netlib.framework/Versions/12/Netlib
Referenced from: /Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
Reason: image not found

 

[CyberTaz]

I'm not clear on what you did as far as updating... You can't apply 12.2.1
unless you have applied 12.2.0 (SP2), & that can't be applied unless you've
applied 12.1.0 (SP1). You don't mention either of the last 2 updates. What
do you find if you do the Get Info on the .framework file?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[pebbles29]

dont know if i applied these...i downloaded 12.2.1 and installed, and restarted, but it's still not opening either word, excel or powerpoint.

when i find the info from microsoftcomponentplugin it says i have 12.2.1

 

[Diane Ross]

when i find the info from microsoftcomponentplugin it says i have 12.2.1

The Microsoft Component Plugin is the true test of an upgrade, but it
doesn't indicate it's a good install.

A framework error normally means one or more components of Office have not
been updated correctly and are now out of synch with other bits.

See these solutions for dealing with framework errors:

<http://www.entourage.mvps.org/error/framework.html>

Steps to re-install Office (this is not as drastic as using "Remove Office"
but should work)

<http://www.entourage.mvps.org/install/reinstall_steps.html>

Hope this helps!

 

[CyberTaz]

OK. The next steps I'd take are:

1- Go to this link, download & apply the OS X 10.5.8 Combo Update,

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1058combou
pdate.html>

2- Repair Disk Permissions using Apple's Disk Utility program,

3- Shut down your Mac,

4- Restart & see if you have better results.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[ScottH]

In order for Excel to run properly, the Excel.app file must be in the same location as the Office folder. When this is not the case Excel will produce the error you have posted.

To fix this issue you can:
#1 - Run the Excel.app from its default location in Applications/Microsoft Office 2008/
#2 - Copy the Office folder from Applications/Microsoft Office 2008/ to the new location of Excel.app (which is Applications/ in your case)

If you elect to go with #1, you can always create an shortcut to Excel by:
- Right-click on the Excel app
- Select "Make alias"
- Drag the alias to your desired location