The file (filename.doc) is not available error

S

Shindou Hikaru

Hi there,
Recently, I've been getting the error "The file
(filename.doc) is not available" while trying to load .doc
files which loaded fine before.. I'm currently using Office
2003 Beta 2 Technical Refresh.
The problem started after I converted my drives into NTFS
the other day, might that have caused this? If yes, how do
I fix it?
I've searched the internet for answers, and this newsgroup
too, I read that renaming/deleting normal.dot and deleting
registry keys would work but I tried it and it did not. I
even used the Detect and Repair feature to delete all my
customised settings but Office Word 2003 still gives me
"The file (filename.doc) is not available" error.
I did notice too, whenever I try and exit Word after
failing to open the file with the "The file (filename.doc)
is not available" error, I get the "The file normal.dot
already exists. Do you want to replace the existing file?"
prompt. Clicking No, then cancel, then trying to exit again
will prompt a "Changes have been made to affect the global
template, Normal.dot. Do you want to save those changes?".
Only with a No here that I am able to exit Word.
Can anybody suggest a workaround and explain why the
problem occurs?
 
M

Michael poyser

The error is to do with norton antivirus software. i have been
experiencing the same problems. if you configure norton antivirus
under miscellaneous and disable office plug-in this solved the same
problem i was encountering

Mike
 

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