The File <filename>.doc is not available

[Matt]

Toshiba laptop running Win XP and Office 2003. The above
error message comes up whenever I try to open a document
in word. I get similar problem trying to open excel files
(refers to virus scanner finding aproblem with file) &
powerpoint docs. There is no AV software running. I have
uninstalled & reinstalled Office to no avail.

Ant help appreciated
Matt

 

[Suzanne S. Barnhill]

The Office Plug-in in Norton AntiVirus is the usual cause of this problem.
If Norton AV was installed at one time then the DLL for the Office Plug-in
could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

 

[Matt]

Thanks Suzanne, Nortons had been on the laptop at one
time, found file, solution worked a treat.
Cheers
Matt

 

[Suzanne S. Barnhill]

Glad I could help. That solution was actually provided by Office MVP Beth
Melton, to whom I neglected to attribute it.