The file may have been changed by another user since you last saved it

[Larry]

I have a user using Excel 2003 that opens any excel file
and then tries to save it gets this message:
The file <file name> may have been changed by another
user since you last saved it. In that case, what do you
want to do?
Save a copy
Overwrite changes

They have not shared anything. They are uptodate on
their patches.

 

[Arnold Gao [MSFT]]

Hi Larry,

Thanks for your post.

1. Does your client open the Excel files from local computer or from a
network share?
2. If your client start Excel in safe mode and then open the files, will
the same issue occur?
From Start-->Run-->excel /s, press OK to launch Excel in safe mode.
3. Has he/she installed any Antivirus Programs?

I would suggest you disable Antivirus Programs. If you have installed
Norton AV, the Norton Office Plug-in may cause many problems, such as
preventing Office documents from opening and causing Word/Excel to crash on
exit. In order to disable it, please refer to the following article:

329820 Latest Information About How to Use Microsoft Office with the Norton
http://support.microsoft.com/?id=329820

I hope the information helps. Have a nice day!

Sincerely,

Arnold Gao

Microsoft Online Partner Support


Get Secure! - www.microsoft.com/security

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[samman]

Hi I am having the same problem as well. My client opens the file from
network share and yes get the same problem in safe mode


-
samma

 

[Arnold Gao [MSFT]]

Hi Samman,

Have you tried to disable AntiVirus programs?

Sincerely,

Arnold Gao

Microsoft Online Partner Support


Get Secure! - www.microsoft.com/security

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[Lady Layla]

Not sure this is the greatest advice especially from someone touting security!



: Hi Samman,
:
: Have you tried to disable AntiVirus programs?
:
: Sincerely,
:
: Arnold Gao
:
: Microsoft Online Partner Support
:
:
: Get Secure! - www.microsoft.com/security
:
: ====================================================
: When responding to posts, please "Reply to Group" via
: your newsreader so
: that others may learn and benefit from your issue.
: ====================================================
: This posting is provided "AS IS" with no warranties, and
: confers no rights.
:

 

[Arnold Gao [MSFT]]

Hi,

I suggested Larry disable Antivirus Program just as we need to identify the
root cause of the issue.

Sincerely,

Arnold Gao

Microsoft Online Partner Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
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confers no rights.

 

[Paul E. Jones]

Folks,

I am experiencing the same problem now after upgrading to Windows XP SP2.
My file is stored on a Linux machine (running Samba). I did not have this
problem before. As suggested by others, I temporarily disabled my Norton
Antivirus-- it made no difference.

In my case, it appears to be a new "feature" of XP SP2.

Paul

//
// VoIP Discussion Forum
// http://www.dailypayload.com/forums/
//

 

[Paul E. Jones]

So, it would appear that a recent Microsoft update has introduced this
problem. I, too, had been running with the exact same configuration for
some time. This file is one I edit several times each week and had even
edited it during the day prior to updating to SP2. I never had this problem
until I installed SP2.

You're indicating that you have been running with the same config and it
just recently started happening. You're running Windows 2000, so I would
guess that security updates were probably released more gradually than XP,
since SP2 was forthcoming.

The only conclusion I can draw is that Microsoft changed something recent
security updates. Our anti-virus programs are different, so we can't blame
those (and disabling them had no impact, anyway).

Paul

 

[Guest]

Nothing recommended has fixed the problem.

The user is not running any virus software.

 

[Arnold Gao [MSFT]]

Hi,

I contacted our product group and they went through the Excel 2003 source
codes and verified that the issue described in KB324491 had been fixed in
2003 version, in that the regkey solution for the hotfix is now part of
Excel 2003.

So I suspect the error message may result from other causes especially the
networking aspect. As Larry submitted this thread, could you please provide
with some more information to describe the problem?

Sincerely,

Arnold Gao

Microsoft Online Partner Support


Get Secure! - www.microsoft.com/security

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[smreid]

Hi

Try this, it worked for me

http://support.microsoft.com/default.aspx?kbid=324491



wrote:

*Nothing recommended has fixed the problem.

The user is not running any virus software.
[vbcol=seagreen]

-----Original Message-----
Hi,

I suggested Larry disable Antivirus Program just as we[/vbcol]

need to identify the[vbcol=seagreen]

root cause of the issue.

Sincerely,

Arnold Gao

Microsoft Online Partner Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

.
[/vbcol]

-
smrei