The information store could not be opened - Run time error

A

aceychasing

We have an office running Outlook 2002 on Windows XP SP2. We use a public
folder to hold an Outlook calendar accessible to everyone as publishing
author. The calendar uses a custom form and has a small program on it where
you can click a button on the toolbar to send the calendar information to a
formatted word doc. (custom program)
Problem: The add in on the tool bar works for everyone in the office except
for 2 people that get an error message when they click it: Run-time error
'-1317797603 (b174011d)': The information Store could not be opened. When
you click ok it says Automation error.

I can't find any information about this. Do you have any idea why they would
be recieving these errors on a public calendar in a public folde and not
everyone else? Help!
 

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