The installation source for this product is not available

[NDD]

'The installation source for this product is not available. ...'
Received this message for Office 2000 Professional when trying to
repair/update. Can anyone help?

 

[Echo S]

Try putting your install CDs in the CD drive when you do the repair or
update.

 

[NDD]

Thanks for the idea. However, autoplay from the disc does not work and
running setup.exe from the disc gives the same error. The problem is that I
do no know whether the disc tries to find a previous installation first. If
it does, then I could risk uninstalling and then do a re-installation, if not
then it seems that my Office Professionial Disk is faulty and I would lose my
current Office installation.
--
NDD
Ipswich
UK

Try putting your install CDs in the CD drive when you do the repair or
update.

 

[Echo S]

You know, I reformatted my mom's old computer a couple of months ago, and I
kept getting similar errors on it. I cleaned the CDs, but I still kept
getting errors. Turns out if I kept hitting "retry" and occasionally opening
the drive and rotating the CD, eventually the installer would find what it
was looking for. (I think the CD drive itself is probably going bad.)

What if you try copying all the files from the CD to a folder on your
harddrive and pointing to those files when prompted for the installation
source?

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8

Thanks for the idea. However, autoplay from the disc does not work and
running setup.exe from the disc gives the same error. The problem is that
I
do no know whether the disc tries to find a previous installation first.
If
it does, then I could risk uninstalling and then do a re-installation, if
not
then it seems that my Office Professionial Disk is faulty and I would lose
my
current Office installation.
--
NDD
Ipswich
UK

Try putting your install CDs in the CD drive when you do the repair or
update.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8

'The installation source for this product is not available. ...'
Received this message for Office 2000 Professional when trying to
repair/update. Can anyone help?

 

[NDD]

Thanks again for your help and time.
I've tried your suggestions, but the problem seems to be .msp files on my pc
which cannot be found. It is suggested that I contact help but as it costs
$35 per email it is way outside my finances - a pity that MS don't cater for
the ordinary individual. I am also told that I may not even be able to
uninstall office so it looks as if I will not be able to update anything
either.
--
NDD
Ipswich
UK

You know, I reformatted my mom's old computer a couple of months ago, and I
kept getting similar errors on it. I cleaned the CDs, but I still kept
getting errors. Turns out if I kept hitting "retry" and occasionally opening
the drive and rotating the CD, eventually the installer would find what it
was looking for. (I think the CD drive itself is probably going bad.)

What if you try copying all the files from the CD to a folder on your
harddrive and pointing to those files when prompted for the installation
source?

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8

Thanks for the idea. However, autoplay from the disc does not work and
running setup.exe from the disc gives the same error. The problem is that
I
do no know whether the disc tries to find a previous installation first.
If
it does, then I could risk uninstalling and then do a re-installation, if
not
then it seems that my Office Professionial Disk is faulty and I would lose
my
current Office installation.
--
NDD
Ipswich
UK

Try putting your install CDs in the CD drive when you do the repair or
update.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8


'The installation source for this product is not available. ...'
Received this message for Office 2000 Professional when trying to
repair/update. Can anyone help?

 

[Echo S]

Well, we're obviously missing some details here.

Maybe
http://www.google.com/search?hl=en&...e"+"not+available"+site:support.microsoft.com
will help. Good luck with it.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8

Thanks again for your help and time.
I've tried your suggestions, but the problem seems to be .msp files on my
pc
which cannot be found. It is suggested that I contact help but as it costs
$35 per email it is way outside my finances - a pity that MS don't cater
for
the ordinary individual. I am also told that I may not even be able to
uninstall office so it looks as if I will not be able to update anything
either.
--
NDD
Ipswich
UK

You know, I reformatted my mom's old computer a couple of months ago, and
I
kept getting similar errors on it. I cleaned the CDs, but I still kept
getting errors. Turns out if I kept hitting "retry" and occasionally
opening
the drive and rotating the CD, eventually the installer would find what
it
was looking for. (I think the CD drive itself is probably going bad.)

What if you try copying all the files from the CD to a folder on your
harddrive and pointing to those files when prompted for the installation
source?

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8

Thanks for the idea. However, autoplay from the disc does not work and
running setup.exe from the disc gives the same error. The problem is
that
I
do no know whether the disc tries to find a previous installation
first.
If
it does, then I could risk uninstalling and then do a re-installation,
if
not
then it seems that my Office Professionial Disk is faulty and I would
lose
my
current Office installation.
--
NDD
Ipswich
UK


:

Try putting your install CDs in the CD drive when you do the repair or
update.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8


'The installation source for this product is not available. ...'
Received this message for Office 2000 Professional when trying to
repair/update. Can anyone help?

 

[ANONYMOUS]

Then copy the entire CD on your HD and try installing from there. You
could also take this opportunity to slipstream the relevant service
packs for your office. You never know this could repair all corrupted
files!

hth

Thanks again for your help and time.
I've tried your suggestions, but the problem seems to be .msp files on my pc
which cannot be found. It is suggested that I contact help but as it costs
$35 per email it is way outside my finances - a pity that MS don't cater for
the ordinary individual. I am also told that I may not even be able to
uninstall office so it looks as if I will not be able to update anything
either.
--
NDD
Ipswich
UK

You know, I reformatted my mom's old computer a couple of months ago, and I
kept getting similar errors on it. I cleaned the CDs, but I still kept
getting errors. Turns out if I kept hitting "retry" and occasionally opening
the drive and rotating the CD, eventually the installer would find what it
was looking for. (I think the CD drive itself is probably going bad.)

What if you try copying all the files from the CD to a folder on your
harddrive and pointing to those files when prompted for the installation
source?

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8

Thanks for the idea. However, autoplay from the disc does not work and
running setup.exe from the disc gives the same error. The problem is that
I
do no know whether the disc tries to find a previous installation first.
If
it does, then I could risk uninstalling and then do a re-installation, if
not
then it seems that my Office Professionial Disk is faulty and I would lose
my
current Office installation.
--
NDD
Ipswich
UK


:

Try putting your install CDs in the CD drive when you do the repair or
update.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8


'The installation source for this product is not available. ...'
Received this message for Office 2000 Professional when trying to
repair/update. Can anyone help?

 

[NDD]

Very many thanks to those who have given help on this thread. All the
suggestions were investigated but although they did not completely solve the
problem they gave me ideas for further investigation. I did finally solve the
problem.
Add or Remove programs in the Control Panel did not allow any repair and
would not even uninstall the application. I located a program called Windows
Install Cleanup. Using this gives the ability to remove the entries in Add or
Remove Programs. This had the desired effect and removed the entries for MS
Office. Office 200 was then re-installed using the disk and the numerous
updates were downloaded. All was well including all settings and address book
entries in Outlook which was a great relief.
Regards to all
--
NDD
Ipswich
UK

Then copy the entire CD on your HD and try installing from there. You
could also take this opportunity to slipstream the relevant service
packs for your office. You never know this could repair all corrupted
files!

hth

Thanks again for your help and time.
I've tried your suggestions, but the problem seems to be .msp files on my pc
which cannot be found. It is suggested that I contact help but as it costs
$35 per email it is way outside my finances - a pity that MS don't cater for
the ordinary individual. I am also told that I may not even be able to
uninstall office so it looks as if I will not be able to update anything
either.
--
NDD
Ipswich
UK

You know, I reformatted my mom's old computer a couple of months ago, and I
kept getting similar errors on it. I cleaned the CDs, but I still kept
getting errors. Turns out if I kept hitting "retry" and occasionally opening
the drive and rotating the CD, eventually the installer would find what it
was looking for. (I think the CD drive itself is probably going bad.)

What if you try copying all the files from the CD to a folder on your
harddrive and pointing to those files when prompted for the installation
source?

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8


Thanks for the idea. However, autoplay from the disc does not work and
running setup.exe from the disc gives the same error. The problem is that
I
do no know whether the disc tries to find a previous installation first.
If
it does, then I could risk uninstalling and then do a re-installation, if
not
then it seems that my Office Professionial Disk is faulty and I would lose
my
current Office installation.
--
NDD
Ipswich
UK


:

Try putting your install CDs in the CD drive when you do the repair or
update.

--
Echo [MS PPT MVP] http://www.echosvoice.com
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/
How to Prevent PowerPoint Overload (March 23 webcast)
http://tinyurl.com/bp2h8


'The installation source for this product is not available. ...'
Received this message for Office 2000 Professional when trying to
repair/update. Can anyone help?