"The key is incorrect."??

[Mike G.]

I just purchased a new HP laptop (not a refurb!) and it came with a
OneNote license.

However, when I run OneNote, the activation dialog that pops up is for
"Microsoft Office Home and Student 2007".

When I type in the license from my auth certificate, which reads "HP
Microsoft(r) Office OneNote(r) 2007 (OEM)", I get
"The key is incorrect. Verify that you have the correct key, and then
retype it.".

I've verified the key 5 times, double-checking all 6's and G's, M's
and N's, etc...

I even tried turning the firewall off, in case it was a connectivity
issue.

Any other suggestions?

Thanks!

Mike

 

[Mike G.]

Never mind - the box came with Microsoft Office Home & Student
installed (with its own One Note) and I had to uninstall it before
I could RE-install one note and use the provided key...

Grrrrr....

Thanks HP support

 

[Rainald Taesler]

Never mind - the box came with Microsoft Office Home & Student
installed (with its own One Note) and I had to uninstall it before
I could RE-install one note and use the provided key...

Grrrrr....

Thanks HP support

Did you give them a any chance to answer your question?????

As to my experience there's no hardware manufacturer whose support might
be better than what HP does offer!

Rainald

 

[Mike G.]

Did you give them a any chance to answer your question?????

As to my experience there's no hardware manufacturer whose support might
be better than what HP does offer!

You mislinked the Grrr and the Thanks. The Grrr... went with the
Office
Home & Student install.

The HP support person was excellent, and did help me resolve the
issue. The
support was excellent.

Of course, HP does lose points for setting up the fiasco in the first
place - a
documentation insert in the box saying "If you bought a OneNote
license, please
do this to fix activation issues" would have saved me a few hours.

But the phone support team was excellent, I agree.

 

[Rainald Taesler]

You mislinked the Grrr and the Thanks. The Grrr... went with the
Office Home & Student install.

The HP support person was excellent, and did help me resolve the
issue. The support was excellent.

Of course, HP does lose points for setting up the fiasco in the
first place - a documentation insert in the box saying
"If you bought a OneNote license, please do this to fix activation
issues" would have saved me a few hours.

But the phone support team was excellent, I agree.

Thanks for clarifying!

Have fun with with your new notebook and ON

Rainald

 

[Steve Silverwood]

As to my experience there's no hardware manufacturer whose support might
be better than what HP does offer!

Personally, Dell ranks better than any other vendor so far as my
experience has been.

//Steve//

Steve Silverwood, KB6OJS
Email: (e-mail address removed)
Web: http://kb6ojs.com

 

[Rainald Taesler]

Personally, Dell ranks better than any other vendor so far as my
experience has been.

Can't say from own experience.
So far HP has delt with my "cases" (quite some <g>) in a way which was
perfect.

Rainald