The Office Update site is unable to check for updates on this com.

[Cheryl]

The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.

 

[bs2000]

I too run into this problem, but when I downloaded sp1 it went in fine. SO
can someone please offer some help.

 

[Glenn]

I too run into this problem, but when I downloaded sp1 it went in fine. SO
can someone please offer some help.

:

Read the attached information this helped me with the same problem
Glenn

--
" The road of life can only reveal itself as it is traveled; each turn
in the road reveals a surprise. Man's future is hidden."
























I have copied the relevant posting below - with thanks to Mark who posted
this - it's dated 17 August if anyine wants to find it!

Hope this helps someone out there!


_________________________________

 

[bs2000]

I do not see any attachment, just put the information in here.

 

[Glenn]

I do not see any attachment, just put the information in here.

:

To resolve the issue' we need to manually delete all the registry keys
for Offfice.I understand the whole process can be time consuming but
they are crucial for us to effectively resolve this situation. I have
handled a number of similar cases in the past' and have sloved the
problem in the manner I have suggested. Please work with me by trying
the troubleshooting steps & we will resolve this problem together. Your
time & efforts are greatly appreciated. To do this' follow the steps below

NOTE:
If you have project 2003 Installed' please do not perform the following
steps

Please have your office installation CD on your hand before performing
these steps

(a) Quit all running programs' especially the Anti virus & firewall
application.

(b) Click Start menu->Run' type regedit in the open box & press enter

Locate the registry key
HKEY_CURRENT_USER\Software\Microsoft\Office , follow these steps:

(c) Delete the following registry keys if they exist:
2. Expand HKEY_CURRENT_USER,
3. Expand SOFTWARE to expand it.
4. Expand Microsoft
5. Click Office.
(NOTE: Please locate the following keys in the left pane of Registry
Editor & delete them if they exist.)

(HKEY_CLASSES_ROOT\INSTALLER\PRODUCTS\904
(NOTE: 904... Means all registry keys beginning with 904

(Some of these keys may not be present. This does not matter ; carry on
with the next one.)

HKEY-CURRENT-USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\904...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Installer\Products\904...

HKEY_LOCAL_MACHINE\Software\Classes\Installer\Components
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Features\904...
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\904...
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Products\904...
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}
NOTE: Please delete all the registry keys under the above Uninstall Key
similar to:
{00XXX409-78E1-11D2-B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}or
{9XXX0409-6000-11D3-8CFE-0150048383C9}
(NOTE: XXX means 3 digitals)

(d) Quit the Registry Editor

(e) Rename the "Microsoft Office to Microsoft office OLD, Office update
to Office update Old & Office Update 11 to Office Update 11 OLD Folders
are located in the C:\Program Files folder

(f) Click Start Menu-> Run type %Temp% in the open & then press enter
(g) Empty the %Temp% Folder

(h) Empty the recycle Bin.

(i) Restart your computer & install a full version of Office then go to
Office Products Updates Web Site to check for all available updates:

http://www.oficeupdate.com/ProductUpdates/default.aspx

Glenn