B
Ben in CA
Hello Everyone,
On a few users’ computers, they are unable to send email as an attachment
from Excel.
When these users try to send an Excel spreadsheet as an attachment from
within Excel, (File > Send to > Mail Recipient (as attachment) ) , they get
the following error:
The operation failed. (press OK) | General mail failure. Quit Microsoft
Office Excel, restart the mail system, and try again. (press OK)
However, I’ve found this only occurs if Outlook.exe is already running. If I
start the computer, open an Excel document, and send it, it works the first
time. (But then I have to open Task Manager and end Outlook.exe before it
will work again – and since Outlook is normally running – it’s annoying to
have to close it.)
Also, it seems to always work to send the Excel document “inline†an email.
(File > Send to > Mail Recipient). (But this isn’t what most people want to
do.)
It also works to attach the file to a new email, but the users find that
more time consuming – when it used to work this way.
They're using Outlook 2003 and Excel 2003 - although I had the same problem
running Excel 2000.
I've tried a “detect and repair†of Outlook, a reinstall of Outlook, and
doing a clean install of Office.
Per MS KB 834008, I’ve checked the registry settings – they seem OK.
Also seemed to have some temporary luck running FIXMAPI on one user, but not
the other – and it only lasted until a restart. According to one “solutionâ€,
I tried registering a DLL file – didn’t seem to make a difference. (regsvr32
%SystemRoot%\system32\ole32.dll)
To answer possible questions regarding this post - Outlook was not installed
by the Exchange System Management tool, this issue occurs on a number of
clients – in one case with a fresh install of Office 2003.
- Also unable to send a link in Internet Explorer - it's like the Outlook
mail handler function is broken.
Any solutions or suggestions would be much appreciated!
Sincerely,
Ben
On a few users’ computers, they are unable to send email as an attachment
from Excel.
When these users try to send an Excel spreadsheet as an attachment from
within Excel, (File > Send to > Mail Recipient (as attachment) ) , they get
the following error:
The operation failed. (press OK) | General mail failure. Quit Microsoft
Office Excel, restart the mail system, and try again. (press OK)
However, I’ve found this only occurs if Outlook.exe is already running. If I
start the computer, open an Excel document, and send it, it works the first
time. (But then I have to open Task Manager and end Outlook.exe before it
will work again – and since Outlook is normally running – it’s annoying to
have to close it.)
Also, it seems to always work to send the Excel document “inline†an email.
(File > Send to > Mail Recipient). (But this isn’t what most people want to
do.)
It also works to attach the file to a new email, but the users find that
more time consuming – when it used to work this way.
They're using Outlook 2003 and Excel 2003 - although I had the same problem
running Excel 2000.
I've tried a “detect and repair†of Outlook, a reinstall of Outlook, and
doing a clean install of Office.
Per MS KB 834008, I’ve checked the registry settings – they seem OK.
Also seemed to have some temporary luck running FIXMAPI on one user, but not
the other – and it only lasted until a restart. According to one “solutionâ€,
I tried registering a DLL file – didn’t seem to make a difference. (regsvr32
%SystemRoot%\system32\ole32.dll)
To answer possible questions regarding this post - Outlook was not installed
by the Exchange System Management tool, this issue occurs on a number of
clients – in one case with a fresh install of Office 2003.
- Also unable to send a link in Internet Explorer - it's like the Outlook
mail handler function is broken.
Any solutions or suggestions would be much appreciated!
Sincerely,
Ben