Hi,
It seems your problem is: when you try to close a personal folder from the
option of right-click menu, you receive an error ¡°The operation failed.
Object could not be found.¡±
If I have understood it properly, this issue is usually caused by a
corrupted Outlook user profile because this does not occur on any other
personal folders. Let¡¯s create a new profile, and then import the data to
this new profile to see if this issue can be resolved. Please follow the
steps in the order they are listed below:
* Step 1: Create a new profile
=================
A new profile is a new environment for us to use Outlook. To create a new
profile is only for a test to see if the problem is related to the corrupt
profile of Outlook. Creating a new profile will not do any damage to the
old profile. Follow these steps to create a new e-mail profile in Outlook
2003:
1. Click Start, and then click Control Panel.
2. Click Switch to Classic View, and then double-click Mail.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then
click Add.
5. In the Profile Name box, type a descriptive name for the new e-mail
profile, and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and
then click Next.
7. Click the appropriate server type for your new e-mail account, and then
click Next.
8. Type your account information in the required boxes, and then click
Next.
9. Click Finish, and then click OK.
Note: By default, both the Outlook Address Book and the personal folders
(.pst) files are automatically added to each new e-mail profile, except for
those e-mail profiles that are created in Microsoft Exchange Server. By
default, .pst files are not added to each new e-mail profile in Exchange
Server.
For more information, this KB article is for your reference:
829918 How to create a new e-mail profile in Outlook 2007 and in Outlook
2003
http://support.microsoft.com/?id=829918
* Step 2: Import *.PST file
===================
1. Start Outlook. On the File menu, click Import and Export;
2. Click "Import from another program or file", and then click Next;
3. In "Select the file type to import from", click Personal Folder File
(.pst), and then click Next;
4. In "File to Import", click Browse to locate the personal folders (.pst)
file that you want to import, and then click Next;
5. In the "Select the folder to import from" section, select the folder
that you want to import, or select the top of the hierarchy to import
everything, and then click Finish.
Note: If the folder contains subfolders, and you want to include this data
in the import process, click to select "Include Subfolders". If the
destination for importing is the currently selected folder, click "Import
items into the current folder"; otherwise, click "Import items into the
same folder in". This will create matching items in the destination folder
you select.
For more information, this KB article is for your reference:
287070 How to manage .pst files in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;287070
If the steps do not help, please do the following test and tell me the
result:
* Test: Outlook Safe Mode
====================
Outlook Safe Mode can narrow down issues which are caused by any
extensions, corrupted resources, files, registries, or templates.
1. Click Start | Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks)
3. Click OK.
Can you close the folder without a problem now?
Meanwhile, please help us collect more information for further research:
* Information Collection
================
1. Have you applied all the latest updates for Office 2003?
2. What kind of account does this personal folder configured to? (For
example, an Exchange account, or a POP3 account?)
3. Please take a screenshot on the exact error message and send it to
<
[email protected]>
** To take a screenshot
---------------------
1. When this error message appears, press PrScrn key on your keyboard.
2. Type ¡°mspaint¡± (without the quotation marks) in Start>Run box and
click OK.
3. Click Edit>Paste to paste the screenshot.
4. Save it as JPEG file type and send it as Email attachment.
---------------------
Hope the suggestion helps!
Regards,
Leon Hao
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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