the same problem

[jose pires]

i have the same problem KB936677

 

[Milly Staples [MVP - Outlook]]

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Milly Staples [MVP - Outlook]

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After furious head scratching, jose pires asked:

| i have the same problem KB936677

 

[Eric A.]

Could you please provide a verbose log from the failed install for review?
This will help us get to the bottom of it. Here is how to get a verbose log
that you can error here. If the patch works installing this way then you have
an issue with the update site not with patching.

1. Please download the update to your local machine from here.
http://www.microsoft.com/downloads/...b0-5313-4acb-8daa-4fb9e638f901&DisplayLang=en

2. Create a folder in the c:\ named Patch. Place
office2003-KB936677-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "office2003-KB936677-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p OUTLFLTR.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.

Thanks