there is not enough memory or disk space to display or print the picture - error

[Ellen]

During a mail merge letter creation, there is an option to
select a signature to be inserted during the mail merge.
This error comes up when it gets to inserting the
signature file. When you click ok, you get a blank box.
I checked RAM (504 Meg), hard drive has 9.71 Gig open and
the server has over 300 Gig open. I haven't been able to
find anything on this error (the title of the error box is
Microsoft Word)in the knowledge base.

This worked until additional text (paragraphs for the
letter) was added to the file that runs the mail merge
when opened. The file is only 330KB in size and had
nothing to do with the signature file.

We are trying to do this in Word 2002.

Any suggestions?

 

[Cindy M -WordMVP-]

Hi Ellen,

By default, to the best of my knowledge, there is no option
in Word's mail merge for selecting a signature when merging
to a new document or to the printer. So this functionality
must be an addin, and that would be where you (or the person
who provided the addin) would have to start.

During a mail merge letter creation, there is an option to
select a signature to be inserted during the mail merge.
This error comes up when it gets to inserting the
signature file. When you click ok, you get a blank box.
I checked RAM (504 Meg), hard drive has 9.71 Gig open and
the server has over 300 Gig open. I haven't been able to
find anything on this error (the title of the error box is
Microsoft Word)in the knowledge base.

This worked until additional text (paragraphs for the
letter) was added to the file that runs the mail merge
when opened. The file is only 330KB in size and had
nothing to do with the signature file.

We are trying to do this in Word 2002.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep
30 2003)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow
question or reply in the newsgroup and not by e-mail

 

[Ellen]

The process is opening a .dot file, which brings up a
popup that has several tabs with fields to fill in (auto
open macro). This macro lets you select the paragraphs you
want and a signature to use during the merge process.
Then when you go to the last step and click on the merge
tab to tell it to begin the merge, the error comes up.

I asked for more information on the problem and this is
what was sent to me:

The scanned signature is just stored as autotext within
the template. The "text" of the signature (name, title)
is stored in the access database (data file).

I'm not sure if this is a mail merge issue or a vba issue
at this point. I was thinking mail merge as the error is
coming up when merging in the picture. The name and title
come in fine, but there is a blank box where the signature
should be.

 

[Cindy M -WordMVP-]

Hi Ellen,

Hmmm. Well, it's not a mail merge problem, I don't think. May
not be a VBA one, either; at least, not directly.

This kind of thing is tricky to trouble-shoot, because we
could be dealing with file damage, and it could be the
Normal.dot template, or the template that holds the AutoText.
Or it could be something else, entirely. That's why you
really need to get the person who wrote the VBA to do the
trouble-shooting.

One more piece of information that might give us a better
idea where the problem could be coming from is: is the
picture being inserted into the main merge document, before
the merge is being executed (to a new file, or to a printer,
BTW?)? Or is it being added to each merge result "letter"
(IOW the VBA first executes the merge, then adds the
pictures)?

The process is opening a .dot file, which brings up a
popup that has several tabs with fields to fill in (auto
open macro). This macro lets you select the paragraphs you
want and a signature to use during the merge process.
Then when you go to the last step and click on the merge
tab to tell it to begin the merge, the error comes up.

I asked for more information on the problem and this is
what was sent to me:

The scanned signature is just stored as autotext within
the template. The "text" of the signature (name, title)
is stored in the access database (data file).

I'm not sure if this is a mail merge issue or a vba issue
at this point. I was thinking mail merge as the error is
coming up when merging in the picture. The name and title
come in fine, but there is a blank box where the signature
should be.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep
30 2003)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow
question or reply in the newsgroup and not by e-mail

 

[Ellen]

The person I'm helping on this is the one who wrote the
VBA code. I ended up getting the password from her so I
could review the code. I sent it to someone in our office
who does a lot of VBA to look over. She indicated the
coding looked fine so she created a new autotext entry for
another signature and then ran the macro and selected the
new one. It completed successfully. I contacted the
author of the code and asked her to redo the autotext
signatures. Once she did this, the template works as
expected.

Thanks for your help and suggestions.

 

[Cindy M -WordMVP-]

Hi Ellen,

Good Glad you managed to get it sorted out!

The person I'm helping on this is the one who wrote the
VBA code. I ended up getting the password from her so I
could review the code. I sent it to someone in our office
who does a lot of VBA to look over. She indicated the
coding looked fine so she created a new autotext entry for
another signature and then ran the macro and selected the
new one. It completed successfully. I contacted the
author of the code and asked her to redo the autotext
signatures. Once she did this, the template works as
expected.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep
30 2003)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow
question or reply in the newsgroup and not by e-mail