J
John Niehaus
Good day,
I have a user running Mac OS X 10.4.9 and MS Office X. After she updated to
10.4.9, she gets the "This identity cannot be opened with this version of
Entourage" error whenever she launched Entourage.
I have performed an advanced rebuild of the database and updated Office to
version 10.1.9, but neither have successfully resolved the issue. If I
remove her identity from the ~/Documents/Microsoft User Data/Office X
Identities folder, Entourage boots normally.
Is the database just whacked? Or will I need to reinstall MS Office?
Reinstalling is my next step but I wanted to see if anyone had a fix for
this issue before I try the reinstall.
Thanks in advance!
John
I have a user running Mac OS X 10.4.9 and MS Office X. After she updated to
10.4.9, she gets the "This identity cannot be opened with this version of
Entourage" error whenever she launched Entourage.
I have performed an advanced rebuild of the database and updated Office to
version 10.1.9, but neither have successfully resolved the issue. If I
remove her identity from the ~/Documents/Microsoft User Data/Office X
Identities folder, Entourage boots normally.
Is the database just whacked? Or will I need to reinstall MS Office?
Reinstalling is my next step but I wanted to see if anyone had a fix for
this issue before I try the reinstall.
Thanks in advance!
John