Thousands of Crashes in Visio 2003

[Bill at OPS]

We are an architectural firm, and have used Visio 2003 (and lately 2007)
exclusively since its introduction (We also use AutoCad 2006). Our drawings
are sometimes highly detailed and other times, not so. In any event, we have
experienced literally thousands of program crashes throughout the years--on
many different computers using Windows XP. Sometimes as many as ten crashes
a day, including Version 2007. When the program crashes, an error message is
automatically emailed to Microsoft but, the drawing is not recovered
immediately. It is only recovered when the computer is rebooted.
Considering the seriousness of the problem, we have NEVER had any response
from Microsoft, at all. This crash occurs almost always when quick panning
across a drawing using the CTRL/SHIFT/RIGHT MOUSE BUTTON function. Although,
it has happened at other times using other functions. So that we don't loose
too much information, our solution is to save the file every two minutes or
so. Aggravating, to say the least. Has anyone else had a similar
situtation? Any ideas? Thanks.

Bill Archi

 

[Paul Herber]

We are an architectural firm, and have used Visio 2003 (and lately 2007)
exclusively since its introduction (We also use AutoCad 2006). Our drawings
are sometimes highly detailed and other times, not so. In any event, we have
experienced literally thousands of program crashes throughout the years--on
many different computers using Windows XP. Sometimes as many as ten crashes
a day, including Version 2007. When the program crashes, an error message is
automatically emailed to Microsoft but, the drawing is not recovered
immediately. It is only recovered when the computer is rebooted.
Considering the seriousness of the problem, we have NEVER had any response
from Microsoft, at all. This crash occurs almost always when quick panning
across a drawing using the CTRL/SHIFT/RIGHT MOUSE BUTTON function. Although,
it has happened at other times using other functions. So that we don't loose
too much information, our solution is to save the file every two minutes or
so. Aggravating, to say the least. Has anyone else had a similar
situtation? Any ideas? Thanks.

1. check that you have the latest video drivers.
2. reduce any hardware acceleration for your video card
Control Panel -> Display -> Settings ->Troubleshoot

 

[ISS6]

What is your PC configuration? I'm especially interested in how much RAM is
available and the level of processor (P3, P4, etc.)

 

[Bill at OPS]

To: ISS6 Our PC config is: Intel Core 2 Duo Processor 2.4Ghz E6600
2GB Memory DDR2 800 Mhz
ATI Radeon 2600 HD Series PCI Express x16
Intel Q965 Express Chipset
Intel Gigabit 82566DM Ethernet Controller