Three Inboxes Showing?

A

a144mb

I just came onboard as a tech with this company that is just now using
Outlook 2003, Windows XP, SP2. They've implemented Active Directory and
Windows 2003 for the first time. Like I said, I'm new but can navigate around
the basics of Outlook 2003 with the best of them. But we've since upgraded
their old email system, which was a combination of one or two other email
clients, into Exchange 2007. A migration. I'm used to Outlook 2003 and that's
what our basic end users have. The tech staff has Office 2007, though because
of licenses, etc. Because of budgetary issues, all users save their data
locally on their PCs. I haven't checked to see if their PSTs are cached or
not though. Okay, the question is that one of our users ended up with THREE
inboxes in her Outlook 2003 on her office PC after our recent Exchange
mailbox migration. Today she said that she's been with the company since 2005
and she's been archiving her email since then, locally. She wanted to
consolidate all that email into one Inbox and delete the other two. As a
tech, how do I assist her with this without notifying the novice network team
(who's based 1000miles away) and not MANUALLY moving each email over one at a
time or in a group? Wouldn't that slow her system down to a crawl? You know,
this probably would be a good exercise to perform late one Friday night? How
do I help this poor lady move 3 years worth or better yet, consolidate 3
years worth of email into ONE Inbox? Thanks in advance for your response(s)!!
 
J

Judy Gleeson \(MVP Outlook\)

What end result do you want her to have? Are you wanting to provide an
archive folder locally (backed up regularly) plus an Exchange Mailbox? She
will then have 2 Inboxes (2 sets of all her folders actually).

If so, use Folder List view in the Navigation Pane and drag folders or
selected items from the source file to the destination file. Close the
source file and close outlook, then delete the file. Make sure Autoarchive
is set to move items to the correct folder.

--

Regards

Judy Gleeson
MVP Outlook

www.judygleeson.com
www.deskdoctors.com
Want to be more productive? Outlook 2003 user? Read "7 settings all Outlook
2003 users should change" at www.pragmatix.com.au
 
A

a144mb

I only want her to have ONE Inbox folder. I've found out that the network
guys are storing email so she doesn't need to save anything locally. We no
longer want to archive. So do I still follow your instructions? And what
exactly is a 'source file' & 'destination file'? The folders themselves?
 
J

Judy Gleeson \(MVP Outlook\)

If you do not need an Archive, follow my instructions and move everything to
her primary Mailbox Folder (the destination file). The source files are the
other 2 files she has (Archive and the other pst file).

Use the Folder List view so you can see what you are dragging and releasing
into the primary Mailbox (the one where her Inbox that emails are deleivered
to is)

Regards

Judy Gleeson
MVP Outlook

www.judygleeson.com
www.deskdoctors.com
Want to be more productive? Outlook 2003 user? Read "7 settings all Outlook
2003 users should change" at www.pragmatix.com.au
 

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