tiff files only show a box when inserted in Word or Outlook. Why?

[Puzzled]

When I insert tiff or other graphic files all I can see is the box outlining
the graphic insert. Any insert cannot be seen by me. This occurs in Word
and Outlook and our PC guys have checked all of the settings and can't find a
cause. They reload Office and it works for a little while and quits again.

 

[garfield-n-odie [MVP]]

A few things to try:
1. In Word, if you're working in Normal view, then switch to
Print Layout view (View | Print Layout), because objects that are
formatted as "float over text" (Word 97) or as something other
than "inline with text" (Word 2000, 2002, and 2003) are not
visible in Normal view.
2. In Word, click on Tools | Options | View tab | check the
"Drawings" box and uncheck the "Picture placeholders" box | Print
tab | check the "Drawing objects" box | OK.
3. If neither of the previous suggestions fixes the problem,
then try reducing the hardware acceleration setting in Start |
Control Panel | Display | Settings | Advanced | Troubleshoot. If
this fixes the problem, then you might want to check the website
of the manufacturer of your video card/graphics adapter to see if
there is an updated driver available.