thanks,
----- Bartolini wrote: -----
John makes some excellent points here...
Here is just a taste of a planned rollout that I am supporting on the
back-end which is in production now.
I have 4 platforms using the same number of servers and similar
configurations.
a) Test
b) Development
c) Production for Research
d) Production for Corporate
*Once in full swing I will have:
- Approx 4500+ users to use PWA
- Approx 700+ PM's
It has taken 18 months of planning + 2 pilot runs to expose the system to
the user community.
We had help from MS + outside sources and that is still going on since
through discovery different departments are realizing they need
customizations to suit their needs.
- Training is mandatory which is handled by a separate team associated with
the deskside group.
- Enterprise Templates are customized by the same group.
- All SOPs, SLA's were agreed upon 12 months ago but being tweaked to
compensate.
- Support is positive all the way up to the executive top level.
- I have about 80% of the documentation ready for the 1rst & 2nd level
support groups. Final SOPs will come from that source
which must be signed-off again by me and others.
The only parties I speak with are the directors and the leads for each team.
Which makes it a little easier since I have an excellent manager who handles
that communication. Even so users find out that I am the Administrator and
call me directly....but that is part of IT...
To throw the last straw on the camels back....... my environment is
"validated".
That means to make a simple change I have to prove and sign off the
change....starting in my test domain....then onto > DEV Platform (where the
deskside team runs scripts and has to sign-off){that's another 20 days
minimum} .....only then can I move that change into Production.
So you can see even with lots of preparation "Murphy's Law" always is a
factor....
I can not imagine getting this far without all the preparation ...any other
way is surely a recipe for disaster.
~TS
John Beamish said:
I've read other replies and think they are somewhat optimistic because
they are assuming you are at a different stage -- much further along --
than you actually are.
There is considerable research that you have to do to determine
just how
you're going to configure the operations. Moving from standalone,
desktops to an enterprise environment is non-trivial.
When you've done the research, you'll want to implement a
proof-of-concept
implementation. You've got to find a group that will bang away on your
implementation because, no matter how much research you do, you're going
to have to be ready to revisit your implementation guidelines.
The roll-out to 50 PM's is not just a rollout to the desktops.
It's a
rollout of Proj to 50 desktops and PWA to probably 3-4 times that number.
This means training and support. Support generally has two peaks: one
immediately following the installation and one several weeks/months later
when staff have become accustomed to the software and now start trying
different things to get more value from it.
If you're rolling out to 50 PMs, I'd say from the day you first
start
doing internal investigations to determine how you're going to do it until
all 50 are in a production mode, you're looking at 6 months.