Timesheet remaining empty for remote users

[Stephan Steiner]

Hi

We have this problem every couple of months.. users on branch offices
suddenly cannot use their timesheet anymore (PWA 2003, SP3).. when they
access their timesheet, it is empty (just like it is if you create a new
user account and log in for the first time without having any assignments).
If the same user with the same PC comes to the main office, he/she has no
trouble accessing the timesheet.

Likewise, if they use VPN to access the company network (remote access is a
bridged configuration so the connected machines are part of the main office
network), they have no trouble using the timesheet either.

I'm wondering, has anybody else experienced this issue and have you found a
solution?

Regards
Stephan

 

[Jonathan Sofer]

I have experienced this issue at a client site but have not seen a
resolution for it yet. I will follow up with them and see if they figured
out a solution.

Jonathan

 

[Jackson T. Cole]

You say "...every couple of months ...".

Does it clear up seemingly on its own after a certain period, then
re-occur a couple of months later?

Does it return to normal after a user comes to the office, or uses VPN,
only to re-occur??

JTC

 

[Stephan Steiner]

We are unsure what causes it.. our IT suspects that it has something to do
with patches that are installed on network components (e.g. new firewall,
new IOS) but they have never been able to truly figure it out. Basically
what happens if the problem occurs is that we open a high priority ticket
with our IT department, and they feverishly try to change something so that
it works again, but they cannot say what breaks it and what makes it work
again.

If an affected user uses VPN or comes to the office, the problem goes away
for that user, until he/she gets back to the branch office.. so it really is
location dependant and doesn't depend on the configuration of the client
machine.

Stephan