L
Library Sysadmin
I think I know the answer to this already, but it's bugging me enough that I
thought I'd ask the question anyway.
Here's the situation. User Jane Doe with AD account jdoe (no aliases or
other display names) and Exchange mailbox of jdoe. User gets married and
name changes to Jane User. Go into AD, right-click on user account and
rename. Change all entries to juser and display field(s) to Jane User. In
Exchange System Manager, check that mailbox and email addresses are correct
for juser and no entries for jdoe anywhere. So, AD and Exchange all have
been updated to juser.
Now, Outlook is the ONLY place that there is a problem and that is when you
send a new message and start typing Jane's name in the To: field. The
autocomplete entry appears as "Jane User <jdoe>". I did try deleting the
cached autocomplete entry, but it does show up again this way after sending
new mail to her.
I gave the user the whole speech about "The original account was associated
with a SID in AD..." blah, blah, but something about this is bugging me.
If ADUC and Exchange don't show the old jdoe anywhere, then where this
coming from?
Like I said, the original account-SID explanation makes sense and I know
that it doesn't hurt anything to leave it this way. Yet, I'm thinking that
there would be other places that the old account name would appear if this is
really what the explanation is - not just in Outlook. So, I started
wondering if there's a way to rebuild or reverify the entries in the Global
Catalog and haven't found anything online about it. I also wondered if this
is an Exchange Outlook Address book issue and maybe this needs rebuilt.
The user is... very precise... and is probably going to ask us to
delete/readd the account to correct this.
If anyone has found a way to deal with this, let me know.
TIA
Rick
thought I'd ask the question anyway.
Here's the situation. User Jane Doe with AD account jdoe (no aliases or
other display names) and Exchange mailbox of jdoe. User gets married and
name changes to Jane User. Go into AD, right-click on user account and
rename. Change all entries to juser and display field(s) to Jane User. In
Exchange System Manager, check that mailbox and email addresses are correct
for juser and no entries for jdoe anywhere. So, AD and Exchange all have
been updated to juser.
Now, Outlook is the ONLY place that there is a problem and that is when you
send a new message and start typing Jane's name in the To: field. The
autocomplete entry appears as "Jane User <jdoe>". I did try deleting the
cached autocomplete entry, but it does show up again this way after sending
new mail to her.
I gave the user the whole speech about "The original account was associated
with a SID in AD..." blah, blah, but something about this is bugging me.
If ADUC and Exchange don't show the old jdoe anywhere, then where this
coming from?
Like I said, the original account-SID explanation makes sense and I know
that it doesn't hurt anything to leave it this way. Yet, I'm thinking that
there would be other places that the old account name would appear if this is
really what the explanation is - not just in Outlook. So, I started
wondering if there's a way to rebuild or reverify the entries in the Global
Catalog and haven't found anything online about it. I also wondered if this
is an Exchange Outlook Address book issue and maybe this needs rebuilt.
The user is... very precise... and is probably going to ask us to
delete/readd the account to correct this.
If anyone has found a way to deal with this, let me know.
TIA
Rick