"To" has stopped auto-filling addresses - what's up?

[John]

Outlook 2003. Went away after I installed Avery (labels) and uninstalled it
(also has an ASK.com component that was also uninstalled. Clicking TO CC BCC
does not bring up the contacts, but clicking on Contacts in lower left corner
(with Mail Contacts Tasks Notes) brings up all the contact info. I have
backups, but am clueless about what to do with them. Avery no help.

 

[Orland, Kathleen]

What happens when you click on To, CC, BCC? Is there an error message? Do
you need to reset your contacts to be shown as an address book?

Or are you talking about the name cache where you type a few letters and
choices automatically come up for you?

 

[Diane Poremsky [MVP]]

What happens when you click To?

Standard fix is below:

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.



--
Diane Poremsky [MVP - Outlook]

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