R
Rob Morriss
If an Outlook user opens a file from an e-mail, say "Fax.TIF", it's stored in
the user's temporary internet files in a folder starting with OLK and ending
a few random digits.
Often times, the file is not deleted, even if the user closes the program
viewing Fax.TIF before closing the email. This is not really an issue to me,
since the space wasted is negligable.
However, if this user is set as the fax recipient (a common setup with the
fax service in SBS2003 I'd expect), he/she will receive many emails, all with
"Fax.TIF" attachments. Outlook renames these attachments if a file already
exists - the 2nd is called Fax(1).TIF, the third is Fax(2).TIF.
This is still not a problem until the 101st Fax.TIF. Once Fax(99).TIF
exists, outlook fails to open the document and says "Can't Create file:
Fax.TIF. Right-click the folder you weant to create the file in, and then
click Poroerties on the shortcut
menu to check your permissions for the folder."
This error message is misleading; the user has full permissions to the
folder - it's failing to create the file because there's too many old Fax.TIF
files already in the folder.
I can't find a solution for this - I've searched the internet for "Can't
Create Fax.TIF", a number of people have reported this same problem. There
are currently two work-arounds: Delete the temporary files (which is a pain,
since the OLK folders are "special" for some reason, and are hidden even when
view hidden is selected - command line is the only solution. I can't create
a simple script to automatically clear the folder, because the random numbers
after the OLK often change.)
The other solution is to edit the
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
registry key and point it to a new folder. This solution does not work for
me at all, as this key seems to be reset about once a day back to it's
original value.
Does anyone have a solution for this problem? I've had to clean out this
user's olk folders 3-4 times since we've moved to SBS2003.
the user's temporary internet files in a folder starting with OLK and ending
a few random digits.
Often times, the file is not deleted, even if the user closes the program
viewing Fax.TIF before closing the email. This is not really an issue to me,
since the space wasted is negligable.
However, if this user is set as the fax recipient (a common setup with the
fax service in SBS2003 I'd expect), he/she will receive many emails, all with
"Fax.TIF" attachments. Outlook renames these attachments if a file already
exists - the 2nd is called Fax(1).TIF, the third is Fax(2).TIF.
This is still not a problem until the 101st Fax.TIF. Once Fax(99).TIF
exists, outlook fails to open the document and says "Can't Create file:
Fax.TIF. Right-click the folder you weant to create the file in, and then
click Poroerties on the shortcut
menu to check your permissions for the folder."
This error message is misleading; the user has full permissions to the
folder - it's failing to create the file because there's too many old Fax.TIF
files already in the folder.
I can't find a solution for this - I've searched the internet for "Can't
Create Fax.TIF", a number of people have reported this same problem. There
are currently two work-arounds: Delete the temporary files (which is a pain,
since the OLK folders are "special" for some reason, and are hidden even when
view hidden is selected - command line is the only solution. I can't create
a simple script to automatically clear the folder, because the random numbers
after the OLK often change.)
The other solution is to edit the
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
registry key and point it to a new folder. This solution does not work for
me at all, as this key seems to be reset about once a day back to it's
original value.
Does anyone have a solution for this problem? I've had to clean out this
user's olk folders 3-4 times since we've moved to SBS2003.