toolbar causes word to freeze

[lasrubieras]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Hi everyone,

Yesterday (and several times since yesterday) I have tried to call up the drawing toolbar. That has caused word to freeze up, the only thing I get is the spinning wheel.

I tried fixing the permissions. Re-starting the computer. Re-installing the whole Office suite and nothing.

The only new thing installed in the computer is iLife 09. I installed the night before this behavior started.

Any ideas on what's going on?

Thank you!

Er

 

[CyberTaz]

You've posted to the PowerPoint group , but in the meantime...

Go to View> Customize Toolbars & Menus. On the Toolbars page click the NAME
of the Drawing Toolbar then click the Reset button. After you OK out of the
dialog restart Word. If the problem isn't corrected post to the Word group
with all particulars including exact update level of Office & OS X.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[hodgsonb]

I have the exact same problem.

Right click to choose Drawing toolbar, I get the spinning beachball.

I tried resetting the toolbar, no change.

Here's my system:

Model: MacBookAir1,1, BootROM MBA11.00BB.B03, 2 processors, Intel Core 2 Duo, 1.8 GHz, 2 GB
Graphics: kHW_IntelGMA965Item, GMA X3100, spdisplays_builtin, 144 MB
Memory Module: BANK 0/Built-In 0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/Built-In 1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8B), Broadcom BCM43xx 1.0 (5.10.38.24)
Bluetooth: Version 2.1.3f8, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Network Service: Parallels Shared Networking Adapter, Ethernet, en4
Network Service: Parallels Host-Only Networking Adapter, Ethernet, en5
Parallel ATA Device: SAMSUNG HS082HB, 74.53 GB
USB Device: Built-in iSight, (null) mA
USB Device: C-Media USB Headphone Set, (null) mA
USB Device: BCM2045B2, (null) mA
USB Device: Bluetooth USB Host Controller, (null) mA
USB Device: Apple Internal Keyboard / Trackpad, (null) mA
USB Device: IR Receiver, (null) mA

And here's the crash dump:

Date/Time: 2009-02-20 13:16:40 +0000
OS Version: 10.5.6 (Build 9G55)
Architecture: i386
Report Version: 4

Command: Word
Path: /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Version: 12.1.5 (12.1.5)
Build Version: 0
Project Name: (null)
Source Version: 81119
Parent: launchd [183]

PID: 3971
Event: hang
Time: 23.87s
Steps: 172

Process: Microsoft Word [3971]
Path: /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word

ADDRESS BINARY
00001000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
0157d000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
0184f000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
018ec000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
01936000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
019f0000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
01a81000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
01ab9000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
01ac9000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
01d65000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
01dac000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
025d2000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
027e1000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
03a33000 /Applications/xMore Apps/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Mi

 

[hodgsonb]

All,

I found a fix:

Delete or rename this file: ~/Library/Preferences/com.microsoft.Word.plist

When you restart Word, the drawing bar works again.

The downside, you lose your Word preferences.

Bill.

 

[CyberTaz]

Hi Bill -

Glad you were resourceful enough to find a "next step" which the OP of the
thread apparently didn't need You also can now understand why trashing
the Preferences typically is not the preferred first step when something of
that nature occurs.

Regards |:>)
Bob Jones
[MVP] Office:Mac