Toolbar keeps appearing

S

Sarah_Lund

I have a user that when she opens a message, the Autoshapes toolbar appears.
I have tried everything to get rid of it. I have deleted her outcmd.dat file,
run the detect and repair in Outlook and uninstalled and reinstalled Outlook
all with no success. After creating a new profile the toolbar stopped
appearing for a short time but then came back again. She is using Outlook
2003. The toolbar appears if the message is in Rich Text format. She is using
Word as email editor (The toolbar is turned off in Word).

Please help!!!
Sarah
 

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