Track Changes won't Disappear

[Brenda from Michigan]

I have two users, one has Word 2002 SP3, the other has Word 2003 SP2. Both
have the same problems with Track Changes.

A document has TC applied. TC is turned off via TRK on Status Bar, then
they Accept All Changes, save and close document. When they reopen the
document and Reviewing toolbar is on showing 'Final Showing Markup', they see
their changes via TC. Changing the Final Showing Markup setting does hide
the TC but it doesn't get rid of TC.

Even worse, if a document has gone through the above process and is emailed
to someone else, if they have the Reviewing toolbar turned on and set at
Final Showing Markup, THEY see all the changes. I tried inserting the
document into a new document but the TC still showed.

How do we accept all changes and get rid of TC so none of the changes made
are visible when you send the document to others? TIA.

 

[garfield-n-odie [MVP]]

I suspect that your users only changed to Final view on the Reviewing
toolbar, which hides the tracked changes, but does not remove them.
Your users need click on the "Accept All Tracked Changes" and "Delete
All Comments" commands on the Reviewing toolbar. See
http://office.microsoft.com/en-us/assistance/HA010983881033.aspx and
http://www.shaunakelly.com/word/trackchanges/HowTrackChangesWorks.html
for more information.

 

[Brenda from Michigan]

Thanks for the links on the articles. The Word 2002 user turned out to be a
training issue. I sent her the article so she can distribute among her
co-workers. I'm still waiting to hear on the 2003 but am confident we'll get
this working correctly.