Track changes

[Rick_Stroud]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

when I make change word notes that is me who has made the change. Later it greys the ballon and puts 'unknown' as the author. Word has only just started to do this. It worked fine when I installed it a few weeks ago.

Rick Stroud

 

[rickstroud]

This is a reply to myself for anyone who has same problem. I eventually contacted Microsoft and they said the problem was caused by a corrupt document, The solution was to copy all but the last paragraph of the document into a new document. (I copied all but the last page.) The result was that I lost all the formatting notes but the comments seemed to all be there. The document then gave no further trouble. Before doing anything I printed the document and backed it up. FYI the document was about 12000 words long and had a lot of changes when it started to play up.

Hope that is of interest to someone.

Rick.

 

[Clive Huggan]

It's good to know you've fixed it, Rick.

Document corruption often occurs in the huge amount of file information
contained at the end of the document -- it's held invisibly, beyond the last
visible component of the document, namely the final paragraph mark. So if
you copy the document minus the last paragraph *mark* (it's not necessary to
exempt the whole paragraph) and paste it into a new blank document, the new
[non-corrupt] file information at the end is substituted and the problem
disappears (if that was the source of the corruption).

Maybe that was lost in the translation from Microsoft's help service, or
maybe that's what the "helper" told you -- anyway, it's good that the
corruption was fixed.

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the Americas and Europe, so my
follow-on responses to those regions can be delayed)
====================================================

 

[John McGhie]

Hi Rick:

Well, it "might" have been a corrupt document.

It's more likely that it was the Word>Preference>Security setting "Remove
all personal information from the document on save."

That's one of the effects this setting has.

Sorry I didn't get to your question on Tuesday to tell you that!

Cheers

This is a reply to myself for anyone who has same problem. I eventually
contacted Microsoft and they said the problem was caused by a corrupt
document, The solution was to copy all but the last paragraph of the document
into a new document. (I copied all but the last page.) The result was that I
lost all the formatting notes but the comments seemed to all be there. The
document then gave no further trouble. Before doing anything I printed the
document and backed it up. FYI the document was about 12000 words long and had
a lot of changes when it started to play up.

Hope that is of interest to someone.

Rick.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]