Tracking emails Outlook 2007

[Michelle]

Do you have to have Exchange to be able to track sent emails (ie see track
button in sent messages). I can set receipt delivery and read options for
emails, and receive read and delivery receipts, but the track option does not
appear in sent messages.


Thanks,

 

[Roady [MVP]]

No, you do not need Exchange for this but not all mail servers or mail
clients return proper traceable receipts. Did you receive the emails with
the special receipt icon?
See http://www.howto-outlook.com/howto/icons.htm

Another thing that could break it is your virus scanner. If it integrates
itself with Outlook, disable/uninstall this integration and try again.
See http://www.msoutlook.info/question/20

 

[Michelle]

I do receive a receipt email with the receipt icon, but the Track option does
not appear in the Sent message.

Thank you,

 

[Roady [MVP]]

Does it show the tracking icon on the sent item or does it still show the
normal icon?
Which mail account type are you using?

For screenshots of where to find the Tracking option see;
http://www.msoutlook.info/question/342



-----

I do receive a receipt email with the receipt icon, but the Track option
does
not appear in the Sent message.

Thank you,

 

[blocked area]

Does it show the tracking icon on the sent item or does it still show the
normal icon?
Which mail account type are you using?

For screenshots of where to find the Tracking option see;http://www.msoutlook.info/question/342

I do receive a receipt email with the receipt icon, but the Track option
does
not appear in the Sent message.

Thank you,

No, you do not need Exchange for this but not all mail servers or mail
clients return proper traceable receipts. Did you receive the emails with
the special receipt icon?
Seehttp://www.howto-outlook.com/howto/icons.htm
Another thing that could break it is your virus scanner. If it integrates
itself with Outlook, disable/uninstall this integration and try again.
Seehttp://www.msoutlook.info/question/20
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
Do you have to have Exchange to be able to track sent emails (ie see
track
button in sent messages).  I can set receipt delivery and read options
for
emails, and receive read and delivery receipts, but the track option
does
not
appear in sent messages.
Thanks,

hi
i have the same problem, however i get read receipt messages, the
tracking button doe's not show in the message tab.
i use microsoft exchange account type.

Regards