Tracking Read Messages

[Jamie A Miller]

In Outlook 2003, I sent out a message to our entire staff (375 employees) and
need to know who has and has not read their e-mail. I turned on the
tracking, and am aware that the receipient has the right to not send a
receipt back; however, only about 5 of the 150 read receipts that I was sent
have been recorded on the tracking tab of the e-mail. I created a rule to
put all of the receipts in a different folder. Is this causing the issue?
Is there anything I can do to fix this and update the tracking tab?

 

[Richard]

Hi Jamie

Have you opened all the read receipts you have received. If they are
unopened then they may not show in the tracking.

 

[Jamie A Miller]

I have tried opening many of them, and the tracking still doesn't pull in.

 

[Richard]

I have had experience of tracking not working when the read receipts are
moved into a different folder. Unfortunately we were unable to find the
solution.