tracking

[Confused]

my boss has Outlook 2007 and the tracking for read receipt buttons usually
appears when someone has sent a read receipt back -- she recently did some
updates, so not sure if something goofed up, but now we cant locate the
button for any emails that have read receipts, she even sent me a test email
and I sent the receipt back, but the email doesnt print with the read receipt
nor can we find the button that shows that it was read -- any suggestions???

 

[kratsmit]

I think you're asking how to get read receipts by default in Outlook 2007.
If so, go to Tools/Options/Preferences tab -- E-mail -- E-mail Options --
Message Handling - Tracking Options, and check Read Receipt.

You can also set these on an email-by-email basis: In a message, choose the
options tab and check Request a Read Receipt. I use that option frequently,
so I added it to the Quick Access Toolbar.

Hope this helped.

 

[Confused]

No, I know how to -- the problem is that for some reason the tracking on
previous emails is no longer showing that it had a read receipt --- it had
one once and now its gone, dont know how to get it back.....

 

[Brian Tillman [MVP - Outlook]]

I think you're asking how to get read receipts by default in Outlook 2007.
If so, go to Tools/Options/Preferences tab -- E-mail -- E-mail Options --
Message Handling - Tracking Options, and check Read Receipt.

To be pedantic, you can't "get read receipts" by default, you can only
_request_ them. Whether or not you get the requested receipt is up to your
correspondent.

 

[Brian Tillman [MVP - Outlook]]

No, I know how to -- the problem is that for some reason the tracking on
previous emails is no longer showing that it had a read receipt --- it had
one once and now its gone, dont know how to get it back.....

Are the messages still inthe original Sent Items folder?

 

[Confused]

No the message is in another personal folder -- under the inbox -- she saves
everything for that person in one folder whether it was sent or incoming.

 

[Confused]

right, you can request them -- and she did get the read receipt from the
person and at first we were able to see the read receipt on a tracking kind
of tab for the email -- and when you print it you see who has read it as well
-- but somehow neither no longer shows --- so Im trying to find out why and
how if we can get it to come back...

 

[Brian Tillman [MVP - Outlook]]

No the message is in another personal folder -- under the inbox -- she
saves
everything for that person in one folder whether it was sent or incoming.

Tracking is available only when the messages stay in the Sent Items folder.

 

[Brian Tillman [MVP - Outlook]]

right, you can request them -- and she did get the read receipt from the
person and at first we were able to see the read receipt on a tracking
kind
of tab for the email -- and when you print it you see who has read it as
well
-- but somehow neither no longer shows --- so Im trying to find out why
and
how if we can get it to come back...

See my earlier reply.

 

[Confused]

so if its moved back is it fine? That's odd, cuz I have tracking on mine
still but I think maybe because mine is Vista??? hmmmm well I'll let her
know. thanks