Transferring files and formatting hell

[Rozella Kennedy]

We have two Macs; the older is a OS9 running Word 2001, the
newer a G4 running Word X. Whenever I transfer (either by
email or Ethernet) a word file from the OS 9 to the OS X,
the formatting is completely lost: all bolds, all special
characters, tables, you name it. The font (arial, which is
loaded on both computers and according to Extensis,
Suitcase is operating correctly...) changes too, to Times
New Roman. Worse of all, dashes, QUOTATION MARKS, and
APOSTROPHES turn into the letter I with an accent over it,
or an "ene" (Spanish n). This is horrendous!

Plus there are all these extraneous document notes at the
end of the document that describe the fonts, the folder, etc.

This is maddening. I have done extensive searches online
and found nothing to help alleviate this issue.
Interestingly enough, when I transfer from the newer
computer to the older one, (and therefore am going "down" a
notch in Word versioning) EVERYTHING OPENS JUST FINE!

I really cannot keep using zip disks to transfer things and
keep the formatting as I intended. Obviously I need some
advice. Please reply here or directly at (e-mail address removed). I
am desperate. Thank you

 

[J.E. McGimpsey]

We have two Macs; the older is a OS9 running Word 2001, the
newer a G4 running Word X. Whenever I transfer (either by
email or Ethernet) a word file from the OS 9 to the OS X,
the formatting is completely lost: all bolds, all special
characters, tables, you name it. The font (arial, which is
loaded on both computers and according to Extensis,
Suitcase is operating correctly...) changes too, to Times
New Roman. Worse of all, dashes, QUOTATION MARKS, and
APOSTROPHES turn into the letter I with an accent over it,
or an "ene" (Spanish n). This is horrendous!

Plus there are all these extraneous document notes at the
end of the document that describe the fonts, the folder, etc.

This is maddening. I have done extensive searches online
and found nothing to help alleviate this issue.
Interestingly enough, when I transfer from the newer
computer to the older one, (and therefore am going "down" a
notch in Word versioning) EVERYTHING OPENS JUST FINE!

I really cannot keep using zip disks to transfer things and
keep the formatting as I intended. Obviously I need some
advice. Please reply here or directly at (e-mail address removed). I
am desperate. Thank you

In the File/open dialog, change the Show: dropdown from "Recover
Text from any document" to "Word Document" or some other type.

Recover Text is "sticky" - you have to explicitly reset it.

 

[Rozella Kennedy]

Well I solved the problem should anyone else encounter it.
You have to turn off the font cache in Word's preferences
file. Who knew!?

Why, oh why would it have been set to do such a dastardly
thing, I wonder?
Thanks for the help!

 

[J.E. McGimpsey]

Well I solved the problem should anyone else encounter it.
You have to turn off the font cache in Word's preferences
file. Who knew!?

Why, oh why would it have been set to do such a dastardly
thing, I wonder?

do you mean "delete the Office Font Cache file in the preferences
folder"? If not, I don't know what you're "turning off".

In any case, I think that is coincidental - there's nothing about
the Office Font Cache file, AFAIK, that would change the mode of
opening files.