Treo 650-- entourage sync failure

[Tom Lace]

I'm receiving this message on hotsync log:

Loading ³Microsoft Entourage Conduit²
Conduit ³Entourage Conduit² version 3.0.0
Sync type is Fast
Remote database 1 name is AddressDB
Remote database 2 name is DatebookDB
Remote database 3 name is MemoDB
Remote database 4 name is ToDoDB
Syncing Address Book
The Handheld database could not be opened synchronization failed
Entourage Conduit synchronization failed
³Entourage Conduit² failed (error = #16388)

I had been syncing without problems until a day ago.

Any help out there?

 

[Paul Berkowitz]

I'm receiving this message on hotsync log:

Loading ³Microsoft Entourage Conduit²
Conduit ³Entourage Conduit² version 3.0.0
Sync type is Fast
Remote database 1 name is AddressDB
Remote database 2 name is DatebookDB
Remote database 3 name is MemoDB
Remote database 4 name is ToDoDB
Syncing Address Book
The Handheld database could not be opened synchronization failed
Entourage Conduit synchronization failed
³Entourage Conduit² failed (error = #16388)

I had been syncing without problems until a day ago.

If the Handheld database could not be opened, then the problem is on the
Treo. Do a soft reset there and try again. If you get the same error, you'll
have to do a hard reset there, then re-populate it by an "Entourage
Overwrites Handheld" for all 4 items types in the Entourage Conduit settings
of HotSync Manager.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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