Trouble installing SP1

[Jayby86]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

When I try to install the SP1 update, I get as far as the installer, and then when it comes to select my HD to install, it comes up with this message:

You cannot install Office 2008 SP1 Update (12.1.0) on this volume. A version of the software required to install this update was not found on this volume.

Why is this? I did install Office onto my HD!

I'm a new Mac user so bear with me if I'm making a terrible newbie mistake!

 

[Diane Ross]

When I try to install the SP1 update, I get as far as the installer, and then
when it comes to select my HD to install, it comes up with this message:

You cannot install Office 2008 SP1 Update (12.1.0) on this volume. A version
of the software required to install this update was not found on this volume.

Why is this? I did install Office onto my HD!

I'm a new Mac user so bear with me if I'm making a terrible newbie mistake!

Take heart, it's a problem with the installer. See this page for help with
this error.

<http://www.entourage.mvps.org/error/install_update.html#fails1>

Cheers and Welcome to Mac! I have a few tips and links posted to help new
users here:

<http://www.entourage.mvps.org/new2mac/index.html>

 

[Jayby86]

Thanks for the quick reply. I've tried the method on that website and I'm still getting the same error message!

 

[jason Betts]

Just ran AutoUpdate which said there was no update. This prompted me to check the software version in Word and it says Version: 12.1.0 (080409)

I never installed SP1, so unless it came on my new Office disk I dunno how it got there!!

 

[dwagonertx]

Take heart, it's a problem with the installer. See this page for help with
this error.



Cheers and Welcome to Mac! I have a few tips and links posted to help new
users here:

I have the same problem trying to update my version of Microsoft Office 12.1.0 to the new version 12.1.1 . I've tried moving the new 12.1.1 updater from the virtual disk onto the desktop and running it from there (as suggested), but that doesn't work either. Any further suggestions or ideas?

 

[Kirk McElhearn]

Take heart, it's a problem with the installer. See this page for help with
this error.

<http://www.entourage.mvps.org/error/install_update.html#fails1>

I'm having the same problem, and this fix doesn't work for me. I
reinstalled Office completely, in order to get the new update to
install, and now I can't even get the SP1 update to install (which
installed fine before).

Any ideas? Is there a pref file or a .bom file that needs to be removed?

Kirk

 

[Diane Ross]

I'm having the same problem, and this fix doesn't work for me. I
reinstalled Office completely, in order to get the new update to
install, and now I can't even get the SP1 update to install (which
installed fine before).

Any ideas? Is there a pref file or a .bom file that needs to be removed?

It's probably due to some modified file on your computer. See these 10 steps
to install:

<http://blog.entourage.mvps.org/2008/06/1211_updater_woes.html>

In case the above link does not work:

<http://tinyurl.com/3u83hv>