L
Lee Marsh
Having recently installed Business Contact Manager, we have painstakingly
added nearly 700 contacts into the Business Contact Manager contacts section;
however, we are having some trouble Mail Merging.
If we do it from Microsoft Word:-
Tools->Letters & Mailings->Mail Merge->From Outlook->Business Contacts, we
get the following error:
"Unknown Error", with the title bar stating "Managed MAPI Service
Catastrophic Failure".
We can overcome this by instead of selecting Business Contacts choosing bog
standard Outlook Contacts, applying it, then changing it to Business
Contacts. However, although this works, it doesn't move the Business Contact
Manager Database Fields across (i.e. fields such as Manager etc) to map to.
If we do it from Microsoft Outlook:-
Via the mail merge option from the menu it does work, however if you do a
mail merge and save the document, then say add another couple of contacts to
the Business Contact Manager, when you re-load the Word document and it
reperforms the SQL request, it doesn't load the new contacts.
Any help on this matter would be greatly appreciated.
added nearly 700 contacts into the Business Contact Manager contacts section;
however, we are having some trouble Mail Merging.
If we do it from Microsoft Word:-
Tools->Letters & Mailings->Mail Merge->From Outlook->Business Contacts, we
get the following error:
"Unknown Error", with the title bar stating "Managed MAPI Service
Catastrophic Failure".
We can overcome this by instead of selecting Business Contacts choosing bog
standard Outlook Contacts, applying it, then changing it to Business
Contacts. However, although this works, it doesn't move the Business Contact
Manager Database Fields across (i.e. fields such as Manager etc) to map to.
If we do it from Microsoft Outlook:-
Via the mail merge option from the menu it does work, however if you do a
mail merge and save the document, then say add another couple of contacts to
the Business Contact Manager, when you re-load the Word document and it
reperforms the SQL request, it doesn't load the new contacts.
Any help on this matter would be greatly appreciated.