Trouble with MS instructions for uninstalling Office 2007 using MS Artcle ID 928218

S

Sam Bryan

I am running Windows XP Sp3 - Virus protection temporarily off for this step

After reinstalling Windows Xp, Office 2007 gave error messages about running setup.

I need to uninstall Office. The Repair and Remove options on the Install disk failed as did the attempt to use Add/Remove programs.

So I went to MS instructions on how to manually uninstall. http://support.microsoft.com/kb/928218/en-us Revision 11.

In Step 1 "sub-step 6" is try to Uninstall the file 54f8cc.msi - MS Office Excel MUI (English) 2007.

I cannot tell if the uninstall step succeeded or not and I don't want to continue with the very lengthy process until I have some confidence that it did. It did no
not seem to succeed.

* I did a right click on the file
* Clicked Uninstall
* Msg: Are you sure you want to uninstall this product?
* I say Yes.
* Panel comes up titled Windows Installed
* Then a panel titled MS Office Excel MUI (English) 2007
* Also says: Please wait while Windows configures MS Office Excel MUI (English) 2007
* A progress bar comes up and progresses about 40% across the field - then progress bar goes blank and after a second the panel goes away
* The msi file is still there
* I do View > Refresh and it is still there
* I leave the Installer folder ad come back abd the file is still there

Looks like something went wrong.

I reboot in safe mode, but when I do that and run Installer, there is no Subject heading, so I do not know which are the Office 2007 files.

Can someone tell me if in fact the Uninstall for the succeeded and I just keep going or did it fail, in which case what do I do to make the Uninstall work for this file?

I have spent hours on this.

Any advice?

Many thanks -- Sam

PS Is there a commercially available reliable removal tool for MS Office 2007.
 
T

TXGuy

I would keep going with the removal process. The main thing is getting the
registry keys and settings removed in Step 5. At this time, no published
tool exists for automating this process, but hopefully in the near future the
script will be compiled into a published executable.
 

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