T
Timothy Hadley
I'm using Entourage 2004, and I'm having trouble getting at messages saved
in nested folders on an Exchange 2003 server. I'm connecting using WebDAV.
I'm able to get to my inbox and calendar. I save old messages on the server
in a "Saved Messages" folder tree (outside of the Inbox), which contains
folders nested three layers deep. Many of the folders show up, but they
appear to have nothing in them when, on the server, they contain numerous
messages and subfolders. I can get to all of the folders and subfolders in
OWA.
When I check the properties of all the folders using Outlook on my work PC,
I can't find any difference between the properties of the folders that work
right and properties of the folders that don't. Permissions, etc. are
identical among all the folders.
When I use Cmd-I to check folder properties in Entourage, trying to check
permissions or storage of the 'broken' folders results in errors. If I try
to check storage, I get the error message, "Entourage cannot calculate the
size because it cannot connect to the Exchange server. The Exchange server
might be unavailable. Try again later." If I try to check permissions, I
get the error message, "Entourage cannot connect to the Exchange server to
retrieve permissions," etc. However, the very next folder might work
properly.
This problem affects specific folders consistently -- the list of affected
folders doesn't change each time I use the program. It affects some folders
at all layers but not, all of them.
So, for example:
Saved Messages
Folder 1 (works)
Folder 2 (doesn't work)
Folder 3 (works)
Subfolder 1 (works)
Subfolder 2 (doesn't work)
Subfolder 3 (works)
Like I said, they all work fine in OWA.
Does anyone have any recommendations? Macs are unsupported in my workplace,
so I have to figure this out on my own if I want to use my Mac at home to
access my Exchange mail. Thanks.
in nested folders on an Exchange 2003 server. I'm connecting using WebDAV.
I'm able to get to my inbox and calendar. I save old messages on the server
in a "Saved Messages" folder tree (outside of the Inbox), which contains
folders nested three layers deep. Many of the folders show up, but they
appear to have nothing in them when, on the server, they contain numerous
messages and subfolders. I can get to all of the folders and subfolders in
OWA.
When I check the properties of all the folders using Outlook on my work PC,
I can't find any difference between the properties of the folders that work
right and properties of the folders that don't. Permissions, etc. are
identical among all the folders.
When I use Cmd-I to check folder properties in Entourage, trying to check
permissions or storage of the 'broken' folders results in errors. If I try
to check storage, I get the error message, "Entourage cannot calculate the
size because it cannot connect to the Exchange server. The Exchange server
might be unavailable. Try again later." If I try to check permissions, I
get the error message, "Entourage cannot connect to the Exchange server to
retrieve permissions," etc. However, the very next folder might work
properly.
This problem affects specific folders consistently -- the list of affected
folders doesn't change each time I use the program. It affects some folders
at all layers but not, all of them.
So, for example:
Saved Messages
Folder 1 (works)
Folder 2 (doesn't work)
Folder 3 (works)
Subfolder 1 (works)
Subfolder 2 (doesn't work)
Subfolder 3 (works)
Like I said, they all work fine in OWA.
Does anyone have any recommendations? Macs are unsupported in my workplace,
so I have to figure this out on my own if I want to use my Mac at home to
access my Exchange mail. Thanks.