Trouble with Word not saving a file

[Stephen Quist]

Hi,

A colleague and I are having trouble exchanging files. She can open them
but cannot save them, even using Save As. When she tries nothing happens.
The Save As dialog box never shows up. Similarly if she tries to save
nothing
appears to happen.

If she tries to close the file she gets the "Do you want to save the
changes.."
message. If she replies Yes, the box disappears only to reappear a second
or so later. She can get out of Word but only by abandoning any edits.

I'm not the only one that has this problem. We have a main office and two
satellite offices. It's the documents from the satellites that cause the
trouble.
It doesn't appear to make a difference if we copy the documents through the
network or email them so I don't think file ownership is the issue.

Other possibly relevant facts:
She has Windows 2000/Word 2000, I have Windows XP/Word XP.
She has Adobe Acrobat 5.0, I don't.
She has plenty of disk space available (~10G).

Here's another oddity:
I have a template that is local to my network and one of the problem
documents
has it attached to it. When I look at the templates and addins on my system,
I
see the path to the template as \\machine\share\dir\file. She should have
access
through the network to that template. As part of our troubleshooting I
emailed
her that template and she saved it to her desktop. When we looked at the
templates and addins for the document she had open (it was open the whole
time),
it showed the template on her desktop not the one on my network! Huh?

There's no word.general group, so I thought I'd try here. If there's a
better
place to be asking about this, I'd like to hear of it.

Steve

 

[Ian Baird [MS]]

Hi Stephen

Is it only specific to these documents? If you create a new document does
it occur?
If it is specific to one particular document in Word 2002 try going to the
Open Dialog, select the file and choose Open and Repair. Does Word report
any errors?

Regards,

Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.

 

[Stephen Quist]

My correspondent was not available today. I sent her a test file and I will
see
if anything comes from Open and Repair.

Thanks for the help.

Steve

Ian Baird [MS] wrote:
:: Hi Stephen
::
:: Is it only specific to these documents? If you create a new document
:: does it occur?
:: If it is specific to one particular document in Word 2002 try going
:: to the Open Dialog, select the file and choose Open and Repair. Does
:: Word report any errors?
::
:: Regards,
::
:: Ian Baird
:: Microsoft PSS
::
:: This posting is provided 'AS IS' with no warranties and confers no
:: rights.