Troubles with SENT event listener - SpeedFiler

[Jiri Pik]

Hello:

I am using Norton Internet Security ("NIS") 2008, PGP Desktop ("PGP") 9.8
and SpeedFiler ("SF") all of which apparently listens to the event triggered
when a message is sent in Outlook 2007.

SpeedFiler's function is to automatically file email messages into the
chosen Outlook folders when a message is sent. SpeedFiler's addon function
fails to file about 50% of emails sent, apparently because it's not called,
most likely because of some conflict in the SENT event listener.

I have disabled the NIS's outgoing emails scanning, but still it doesn't
help.
How would you troubleshoot this problem? How can you determine if there is
a conflict in the listeners? What would you do? Have you encountered a
similar problem in the past?

 

[DL]

You would need to uninstall Norton, use the tool on Norton site to
completely remove, then clear temp files & reboot, before you could further
troubleshoot your several problems.

 

[Jiri Pik]

I completely uninstalled the NIS, and installed Kaspersky Internet security
2009 but the problem remains. Not sure what's going on. Any advice?

 

[F.H. Muffman]

I am using Norton Internet Security ("NIS") 2008, PGP Desktop ("PGP")

I completely uninstalled the NIS, and installed Kaspersky Internet
security 2009 but the problem remains. Not sure what's going on. Any
advice?

http://www.claritude.com/support.htm? I mean, it's their tool that's failing
to function, I'd think they'd have the most insight as to how to fix it.

 

[DL]

Did you use the intergrate with Outlook option?
You would need to uninstall any AV security that is intergrated, before you
can continue with diagnosis

 

[Jiri Pik]

I have done so but the problem remains.

You would need to uninstall Norton, use the tool on Norton site to
completely remove, then clear temp files & reboot, before you could
further troubleshoot your several problems.

 

[DL]

Then you would need to seek support from your third party tools supplier