Try to open contact. Error, can't open custom form.?????

[Gary]

When I try to open a business contact, it says form can't be opened. Then it
opens in regular contacts.

 

[Luther]

Is this with v1 or v2?

If v1, try clearing the Outlook forms cache.

 

[Gary]

Thansks for the reply, where is the forms cache?

 

[Larry]

Hi Gary,

Is the Business Tools Menu Present? Also, if you open an existing Account or
Business Contact, how many tabs are present on the form? If there are more
than the two used by BCM, then the add-in is probably not loading.
Go to Help > About > Microsoft Office Outlook and check Disabled Items and
see if BCM is listed

--
Regards,

Larry Meinstein, [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Luther]

Forms Curruption Bug?
Outlook 2003, and earlier, has a "forms cache" bug. Clearing the cache
usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply
clearing the cache doesn't fix the issue, try the other steps detailed
at http://support.microsoft.com/default.aspx?scid=kb;en-us;836558
The bulk of the forms cache issues in Outlook 2003 are fixed in Service
Pack 1, so you should also install Office 2003 Service Pack 1 as well
as BCM SP1.