Trying to insert Horizontal Line closes Word 2004

[Cabby]

I have OS X and Word 2004, and when I try to insert a horizontal line
from the Insert menu, Word quits, and the Error Reporting Script comes
up. Any suggestions? I think this happened to me before too with some
other option, but I don't remember what it was. Thanks for any help.

Cabby

 

[Daiya Mitchell]

Generally, consistent reproducible crashes respond to one of the standard
troubleshooting tips, which are listed here:

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

 

[Cabby]

Which one of the standard troubleshooting tips are you talking about?
None of the options in that menu would correspond to my problem.

 

[Beth Rosengard]

It could be almost any of them. The document might be corrupt or there
could be a problem with the Normal template or perhaps a third-party
(add-in) conflict. As Daiya said, when crashes are reproducible, it's
*usually* accounted for by one of another of the procedures discussed on the
troubleshooting pages she pointed you to. There's no way to know which one
it might be so you'll have to just start working through them.

Sorry it's not easier.

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>

 

[John McGhie [MVP - Word and Word Macintosh]]

The one I would try first is "Quit Word, Rename your Normal Template, and
Restart."

Which one of the standard troubleshooting tips are you talking about?
None of the options in that menu would correspond to my problem.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410