Two problems with address book...

[Simon Cooke]

On one system, I'm getting an error message saying that the address book
cannot be opened when a user clicks on the "To..." button in their email.

On another system I'm unable to see my contacts in the address book. When I
try to bind the contacts folder to the Outlook Address book, the "Show
contents in address book" checkbox is grayed out. When I then try to create
an Outlook Address Book, I'm told that the folder already exists and cannot
be created twice. When I then try to view/change/remove the Outlook Address
Book, it is not listed.

How do I proceed from here? I can't add an Outlook Address Book, because I
can't remove the existing (presumably corrupted) one.

Thanks,
Simon

 

[Russ Valentine [MVP-Outlook]]

Create a new profile.

 

[Simon Cooke]

.... and presumably import all of the accounts, messages, etc. from the old
one?

Create a new profile.
--
Russ Valentine
[MVP-Outlook]

On one system, I'm getting an error message saying that the address book
cannot be opened when a user clicks on the "To..." button in their email.

On another system I'm unable to see my contacts in the address book. When
I try to bind the contacts folder to the Outlook Address book, the "Show
contents in address book" checkbox is grayed out. When I then try to
create an Outlook Address Book, I'm told that the folder already exists
and cannot be created twice. When I then try to view/change/remove the
Outlook Address Book, it is not listed.

How do I proceed from here? I can't add an Outlook Address Book, because
I can't remove the existing (presumably corrupted) one.

Thanks,
Simon

 

[Russ Valentine [MVP-Outlook]]

No. Not at all. There is nothing to import. Just configure the profile to
use the same transports, data and services as the other profile.
--
Russ Valentine
[MVP-Outlook]

... and presumably import all of the accounts, messages, etc. from the old
one?

Create a new profile.
--
Russ Valentine
[MVP-Outlook]

On one system, I'm getting an error message saying that the address book
cannot be opened when a user clicks on the "To..." button in their
email.

On another system I'm unable to see my contacts in the address book.
When I try to bind the contacts folder to the Outlook Address book, the
"Show contents in address book" checkbox is grayed out. When I then try
to create an Outlook Address Book, I'm told that the folder already
exists and cannot be created twice. When I then try to
view/change/remove the Outlook Address Book, it is not listed.

How do I proceed from here? I can't add an Outlook Address Book, because
I can't remove the existing (presumably corrupted) one.

Thanks,
Simon