Typeface issue

[bokster]

Hello all:

I received a Word document from a client that uses Times New Roman. Somehow Times New Roman changed to Tahoma even though I disabled it on my Mac. I had saved the document and now whenever I open it, all the type now changes to Tahoma. I opened the document on other Macs and the same thing happens. Does anyone know why and how to solve this?

Thanks.

B

 

[John McGhie]

Yes, I know, but I can't tell you unless I know which version of Word and OS
you are using.

Hello all:

I received a Word document from a client that uses Times New Roman. Somehow
Times New Roman changed to Tahoma even though I disabled it on my Mac. I had
saved the document and now whenever I open it, all the type now changes to
Tahoma. I opened the document on other Macs and the same thing happens. Does
anyone know why and how to solve this?

Thanks.

B

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[bokster]

Hello John,

I am using OSX 10.4.11 and Office 2004.
Looking forward to your reply.

Thanks.

B

 

[John McGhie]

OK, now we need to determine where he change happened.

There are several places it could be, but the two usual suspects are "Normal
Style" and "Compatibility Options".

Open the document and choose Format>Style... Check that Normal style is
selected and hit Modify. Observe the font that is specified there. With a
default document in which the styles have not been customised, the font
specified there will flow through the entire document.

You can change it to Times New Roman, and that should put the document
right.

It is (remotely) possible that "Compatibility Options" have been adjusted.
If they have, you can't undo that, but I can tell you how it happened:

Go to Word>Preferences>Compatibility and hit "Font Substitution".

You should see a message saying "All fonts used in this document are
available". If the document had come in set to Times New Roman, and you did
not have TNR installed, then Word would have silently substituted the next
closest font (Times or perhaps Palatino).

If you had then clicked the Font Substitution button, Word would have showed
you a list of the substitutions it was making, and asked you whether you
wanted to choose a different font for each one, and whether you wanted to
make each change "Permanent".

Had you said chosen Tahoma and said Yes to Permanent, Word would have
overwritten every mention of TNR in the document with Tahoma.

Hope this helps

Hello John,

I am using OSX 10.4.11 and Office 2004.
Looking forward to your reply.

Thanks.

B

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[bokster]

Hi John,

Thanks for the fast response. The file was remotely adjusted. I followed your instructions and did the Font Substitution and it worked!

Thanks once again.

Cheers mate!

B