un solvable problem

[Meg]

Okay,

So here's my story. I have a dell laptop. I use office 2003 and I have a
wireless internet connection in my home. All have worked FINE for over a
year.

Last week I called Dell because of a problem with the cursor. My bios and a
driver for the ThinkPad thing were updated. I had some problems connecting
to the internet but we resolved it. So I thought.

I took the laptop out the next day and used Outlook but used it OFF LINE. I
cam home adjusted it to work back ONLINE and all was or seemed okay.

Now, about a week later, I am unable to retrieve my email using outlook. I
have access to the internet with the wireless connection and I have checked
ALL of the outlook settings with my email provider (I have my own website
and my own email address), I checked with my ISP and they suggested
connecting the laptop to my router with a wire. When I did, it worked! So
we concluded it was something with the wireless router. I called LINKSYS
(router people) and they concluded that nothing was wrong with the router
because another system in the house uses the wireless connection with
outlook and works fine and because I have internet service, there is no
problem. Which I agree with, but why would OUTLOOK work when the computer
is connected to the router with a wire and NOT when it is connected
wirelessly. IF anyone has ANY ideas. Please ...help. I'm leaving for
vacation and need that wireless system to work.

Thanks

 

[ChesterCoronel]

Okay, your router works fine so as your notebook computer. Microsoft Outlook
works when you are connected through a wire but not wirelessly.

My suspect - Your Firewall Software. I do believe that some firewall
software maintains different profiles for different connections (Ehternet,
Wireless) and different locations (Coffee Shop, etc) and for some reason your
firewall software might be blocking the connection to your mail server. Check
your firewall software if it is properly configured, make sure that your mail
server is NOT blocked when you are using wireless.

 

[********Meg]

that's what I thought as well, and I've checked and checked and checked.
Also, I disabled the firewall, anti-spam monster and still had the same
problem. But I will check again.

Any clues as to a Norton Support group, similar to this, where someone other
then being on the phone for 4 hours might have a suggestion.
(((Sigh))))

--

 

[F.H. Muffman]

Out of curiousity, have you tried a different mail client while wireless to
see if it works? Also, if you take the laptop to a free-wifi provider in
the area, does it work from there? I'm not entirely convinced that Outlook,
or even your laptop, is the problem.

 

[********Meg]

will try both of those situations and get back to you. I'm not with the
laptop right now.

--
Meg Darnell, LMT
Director of Alumni Services
Swedish Institute College of Health Sciences
212-924-5900 x142
"Our lives begin to end the day we become silent about things that matter" -
MLK

 

[********Meg]

Seems to be isolated to GMAIL

A disaster I might say.


--
Meg Darnell, LMT
Director of Alumni Services
Swedish Institute College of Health Sciences
212-924-5900 x142
"Our lives begin to end the day we become silent about things that matter" -
MLK

 

[F.H. Muffman]

Isolated to gmail in what way?

What did you try to determine this and what were the results?